Job Description

Cafe Manager/Assistant Cafe Manager

Company background

Knots cafe is a unique lifestyle cafe that carries fresh food, flowers and furniture, located a few minutes walk from Macpherson MRT. We also have a second food outlet at Singapore Management University in Bras Basah. We welcome you to join our friendly and family oriented company. More information at https://www.knotscafeandliving.com/

Responsibilities

Manage day-to-day operations of the cafe Advise staff on the best ways to resolve issues with clients and deliver excellent customer service Hire, onboard and develop new front of house and kitchen staff, assisted by Head Chef Train employees on drinks preparation and proper use of coffee equipment Coordinate with vendors and order supplies Maintain updated records of daily, weekly and monthly revenues and expenses Add new menu items based on seasonality, together with the Head Chef Nurture friendly relationships with customers to increase loyalty and boost our reputation Generate promotions and programming to boost cafe traffic Adhere to and enforce employee compliance with health, safety, and sanitation standards
Requirements

5.5 - 6 day work week Diploma with 2-5 years of food and beverage service industry experience Excellent leadership skills, experience leading a team High school diploma or relevant hospitality experience Working knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security Strong interpersonal and communication skills Demonstrated ability to manage operating costs in accordance with budgets Comfortable setting priorities and delegating tasks as needed Organized and detail-oriented
Benefits

Welfare benefits and annual gatherings Staff meal provided Birthday leave and voucher Child education benefits No MC Bonus Performance bonus/incentive Career progression opportunities Salary issued on time monthly Staff discounts on food, merchandise and flowers
We're opening a new coffee concept -- a warm, welcoming space where people can connect, share conversations, and enjoy consistently great coffee and food. We're looking for a Cafe Manager who's not just great with operations, but who truly cares about people, quality, and creating a comfortable, inviting space.

Responsibilities

Lead and manage daily operations to ensure smooth and efficient service at all times. Stay updated on current coffee industry trends and brewing techniques. Calibrate coffee machines daily to ensure consistency and product quality. Ensure the cafe complies with hygiene, food safety, NEA regulations and company standards. Ensuring a high level of customer satisfaction by addressing complaints, resolving issues, and creating a welcoming atmosphere. Monitor stock levels, place inventory orders and coordinate with suppliers for timely and accurate replenishments. Maintaining high standards for beverage preparation, presentation, and food quality. Achieve sales targets while controlling costs to ensure overall profitability. Promote a positive and inclusive work environment to develop and motivate team members to uphold service excellence. Oversee staff scheduling, manage workflow and ensure adherence to SOPs.

Requirements

Minimum 2 years of experience managing a cafe or F&B outlet. Good understanding of coffee, including origins, processing methods, roasting profiles, brewing methods and flavour profiles. Ability to effectively educate the team you are leading in the above. Working knowledge of equipment calibration and cafe operations. Ability to do latte art Proficiency in MS Office (Word, Excel). Enjoys building team culture and taking initiative, with good leadership, communication and people management skills. Willingness to learn and adapt to new trends and techniques Able to work under pressure in a fast-paced environment. Able to work on weekends and public holidays.

Benefits

5 day work week Medical claim system 14 days of annual leave (upon completion of probation period, prorated) Individual welfare fund (upon completion of probation period, prorated) Career progression as the brand expands
Job Type: Full-time

Pay: $3,200.00 - $3,500.00 per month

Benefits:

Professional development
Work Location: In person

Job Type: Full-time

Pay: $3,200.00 - $3,500.00 per month

Work Location: In person