Job Description

About the role

We are seeking a Customer Service Advisor to join our client's (Bank Sector) dynamic call centre team serving their existing customers (non-sales) in the areas of anti-financial crime; bank account services; cards services; online digital banking. In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.

Training Program Details

- There will be an initial 6 - 7 weeks training program whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

- Minimum attendance required (95%) in order to pass the training program.

Shift Timings Weekends Shift:

Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client

What you'll be doing

Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting Identify customer needs and offer appropriate solutions or referrals Maintain accurate records of customer interactions and follow up as needed Contribute to the continuous improvement of customer service processes and procedures Provide a positive customer experience that aligns with the company's brand and values

What we're looking for

Proven experience in a customer service or call centre role, preferably within the banking or financial services industry Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries Proficient in using computer systems and various software applications Flexible and adaptable to work in a fast-paced, dynamic environment Commitment to providing exceptional customer service and a desire to exceed customer expectations
==========================================

About us:

D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.

==========================================

Interested candidates may reach out directly to our recruiters (Law Bing Yee - +65 8332 1192 | EA License No. 24C2333 EA Personnel No. R23114521).

Job Types: Full-time, Contract
Contract length: 12 months

Pay: $2,000.00 - $4,000.00 per month

Education:

Local Polytechnic Diploma (Preferred)
Experience:

Customer service: 1 year (Preferred)
Work Location: In person