Call Center Agent (remote)
Cebu City, Philippines
Job Description
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Other Back-office tasks
- Must have good English communication skills
- Experience working in BPO setup
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
- A Team Player
- Must have own laptop/desktop (minimum i3 7th generation)
- At least 25mbps internet connection (wired or Wi-Fi)
- Work from home
- 8 hour shift
- Night shift
- What is your exact current location when working remotely?
- BPO: 1 year (Required)
- English (Required)
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Job Detail
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Job IdJD986026
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCebu City, Philippines
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EducationNot mentioned