Call Center Agent Voice Account Inbound(mandaluyong)
Mandaluyong, Philippines
Job Description
Duties and Responsibilities:
- Handles inbound calls
- Schedules donation pick-up requests
- Tracks and calls donors who leave a message
- Conducts daily messenger tracking
- Addresses cancellation requests and does saving efforts by turning these into downgrades, payment holidays or one-off donations
- Conducts outbound calls to donors with requests or as needed
- Helps monitor donations through various platforms
- Prepares Certificate of donation
- Coordinates donor chargebacks and pullout of forms
- Records any donor data changes of requests during calls and updates records accordingly, in coordination with the Database Management Unit
- Additional leave
- Health insurance
- 8 hour shift
- 13th month salary
- Bachelor's (Required)
- Call Center Representative: 1 year (Preferred)
- English (Required)
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Job Detail
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Job IdJD963126
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMandaluyong, Philippines
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EducationNot mentioned