Job Description

QUALIFICATIONS:

• At least 2 years in college
• Exceptional customer service, active listening, and verbal and written communication skills
• Understanding of company products, services and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• INBOUND/OUTBOUND Call Center experience is a PLUS.

SALES DEVELOPMENT REPRESENTATIVE RESPONSIBILITIES:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client's feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

APPLY NOW BY CLICKING THIS LINK: https://forms.gle/w7F873i1GQSuodEU6Job Type: Full-timeSalary: Php12,000.00 - Php14,000.00 per monthBenefits:

• Company events
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Rotational shift

Supplemental Pay:

• 13th month salary
• Commission pay
• Performance bonus

COVID-19 considerations:
Common places are regularly sanitized and vaccination required. A mask should always be worn by employees, especially while leaving their workstations.Ability to commute/relocate:

• Zamboanga City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Call Center Representative: 1 year (Preferred)

Language:

• English (Required)