We are looking for a highly motivated individual with call centre experience!Adecco is partnering our client, a leading bankThe Talent:
Minimum GCE O-Level graduates with 1-2 years of call center experience.
Able to commit to 44 hours per week (5.5 days of work)
Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact.
Perform outbound calls to users who leave callback.
Next Step
Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package