Job Description

Industry: Pharmaceutical Manufacturing (MNC)

Work hours: 8.30am to 5.30pm (Mon to Fri)

Location: Changi North (Transport available)

Transport pick up and drop off area location:

• Pasir Ris / Tampines / Hougang / Sengkang / Yishun / Ang Mo Kio / Woodlands / Khatib

Basic: $2,000 to $2,500 (Depending on experience)

Manage order hotlines by ensuring calls are answered promptly and minimize abandon calls especially during peak hours. Ensure achievement of departmental service level at all times.

• Ensure timely and accurate processing of orders received through the order hotline.
• Ensure procedures for processing of item with sales restrictions, order that require price approval and other principal specified requirement are strictly adhered to.
• Co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
• Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery.
• Assist in the processing of orders from other sources eg Fax, sales order or Electronic orders when required.
• Responsible for collection of information and timely log in of feedback in the CRM system.
• Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
• Ensure timely feedback of all problems and issues from customers and principals.
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
• Ensure strict adherence and compliance to ISO procedures.
• Any other tasks that may be assigned. Requirements . Minimum Diploma

Requirements:

• Min Diploma with 2 years relevant experience in logistics operations or customer service role preferred
• IT literate with proficiency in Microsoft Office applications
• Good verbal and written communication skills
• Good interpersonal skills and meticulous in handling assigned tasks

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.

Lim Guowei Allan

Registration Number: R1215844

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Additional Information

Career Level

Non-Executive

Qualification

Not Specified

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

With over 100 professional employees, our consultants have been managing over 2,500 monthly advertisement and successfully matched 5,000 over job placement yearly. We are here to connect, source and deliver to meet your needs.

We have 4 subsidiaries; our companies strive to provide support to people and organizations in realizing their true potential that would enhance businesses with the right individual. We believe that we will only provide you with the best services because we are not here just to help but also to make companies interesting!

Additional Company Information

Registration No.

200701947W

EA No.

06C2859

Company Size

51 - 200 Employees

Average Processing Time

9 days

Industry

Human Resources Management / Consulting