Job Description

Call Center Manager


Location: Central Singapore


Salary: Up to $7,000


Working Hours: 8:30 AM - 6:00 PM, Monday-Friday





About the Role:


We are seeking an experienced Call Center Manager to lead our inbound operations. You will drive service excellence, optimize call handling, and manage a high-performing team to achieve operational targets.





Responsibilities:


Lead and manage the inbound call center team to meet SLAs and performance metrics Develop strategies for efficient call management and escalation handling Monitor performance, analyze trends, and implement process improvements Coach, mentor, and conduct appraisals, identifying talent for retention Handle escalated calls and ensure high customer satisfaction Maintain productivity during low-call periods and perform ad-hoc duties as needed
Requirements:


5-7 years of call center experience with at least 2 years in a managerial role (inbound focus) Proven track record of achieving service targets Strong leadership, analytical, and communication skills Proficient in MS Office
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