Maintain all operations standards in relation to customer service and performance as set by the company.
Walk customer through basic problem-solving process.
Perform First Call Resolution.
Maintain ongoing communication within the team and keep all stakeholders aware of relevant, known issues as well the steps being taken to resolve them.
Follow up with customers to ensure issue has been resolved.
Gather feedback from customers.
Keep track and document all issues and resolutions accordingly.
Generate reports for customers and management.
Maintain all operations standards in relation to customer service and performance as set by the company.
Period:
2 years contract
Location:
Ang Mo Kio
Salary:
Up to $3600 + allowance
Job Requirements:
Able to work 12 hours shift (9am to 9pm / 9pm to 9am)
Diploma knowledge in IT Field is preferred.
Experience in Call Centre and Helpdesk is preferred.
Team Leader capability preferred.
Good Knowledge of Microsoft Office
Interested applicants, kindly email your detailed resume (MS Word format is preferred):cass@successhrc.com.sg (Registration no: R2197670)Please ensure that applications sent through email are no bigger than 1Mb.We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.Success Human Resource Centre Pte Ltd (EA License Number: 97C4832) 3 Shenton Way, Shenton House #19-01, Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: