Call Centre Agent
Job Description
\xc2\xb7 Maintaining a positive, empathetic, and professional attitude toward customers. \xc2\xb7 Able to handle High volume of calls \xc2\xb7 Responding promptly to customer inquiries on general and transactional enquiries \xc2\xb7 Communicating with customers through various channels. \xc2\xb7 Acknowledging and resolving customer requests. \xc2\xb7 Customer outreach to encourage the use of digital services. \xc2\xb7 Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards. \xc2\xb7 Collaborate with stakeholders to resolve all customer queries and requests. \xc2\xb7 Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment. \xc2\xb7 To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery \xc2\xb7 To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues Job Types: Contract, Full-time
Contract length: 6 months Salary: $2,000.00 - $3,800.00 per month Benefits:
- Health insurance
- Day shift
- Shift system
- Weekend availability
- Performance bonus
- Call center: 1 year (Preferred)
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Job Detail
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Job IdJD1379052
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore 069535, Singapore
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EducationNot mentioned