Job Description

Working Days: Monday - Sunday (1 weekend, 1 weekday off) Working Hours: 1230pm - 930pm Location: Newton Contract Period: 1 year renewable constantly Job Responsibilities: Assist manager to overs Working Days: Monday - Sunday (1 weekend, 1 weekday off) Working Hours: 1230pm - 930pm Location: Newton Contract Period: 1 year renewable constantly Job Responsibilities: Assist manager to oversee daily call centre operations, manpower and service requirements Assist manager in hiring, training, coaching, and ensuring service standards and operational requirements are constantly met To lead and ensure customer experience team deliver the highest standard of service experience towards customers, through various service approach not limiting to guiding them through difficult calls or issues, diffusing unhappy customers, or handling issues that cannot be resolve professionally by the experience officer and supervisors Conduct operational reviews, team meetings and spearhead innovation ideas and initiatives that will enhance service experience and improve operational efficiency. Ensure proper manpower and deployment planning to mitigate call centre's reduction in productivity especially during peak period. Conduct staff's performance review and document staff's improvement plan to upkeep service professionalism and operational efficiency. Preparing necessary reports, analysing data to improve processes ensure resources are properly allocated to maximize productivity and customer satisfaction. Handle other related tasks and be able to function effectively both as an individual and in a team while handling various stake holders and customers. Job Requirements: Singaporean 5 years and above of management experience Diploma/ Degree required Managing of 50 headcounts and above If interested, Whatsapp Michelle at 9116 8457 your resume directly to arrange for online interview. We regret only shortlisted candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration. PERSOLKELLY Singapore Pte Ltd EA License No: 01C4394 EA Personnel No: R22108443