Job Description

Responsibilities * Build sustainable relationships and engage customers by taking the extra mile. * Recording details of comments, inquiries, complaints, and actions taken. * Providing custom Responsibilities Build sustainable relationships and engage customers by taking the extra mile. Recording details of comments, inquiries, complaints, and actions taken. Providing customers with the organization's service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues and reporting to the high-level management. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Obtaining and evaluating all relevant data to handle complaints and inquiries. Other duties as assigned. Maintaining a pleasant working environment with the team. Requirement A good listener and excellent problem solver, with a genuine desire to help and support others in a respectful and compassionate way GCE 'N' Level & above. Healthcare, admin and operations related qualifications (NITEC/Diploma/Degree) will be an advantage. A minimum of 2 years' experience in call centre, care coordination or clinical practice is preferred. Entry level candidates are welcome to apply and training will be provided. Good communication skills (oral and written) along with active listening. Good judgement and decision making, problem solving skills. Proficiency in Google Workspace applications - Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive and/or Microsoft Office - Word, Excel, Powerpoint. Ability to multi-task, set priorities and manage time effectively Able to react effectively and calmly in emergencies. Able to maintain customer confidentiality. Knowledge of mediation and conflict resolution techniques is preferable. Able to converse in local languages/dialects will be an advantage. Willingness to work flexible schedule as weekends and some evening hours commitment will be required. Working Hours: 5.5 Days Alternative / 9.00am - 6.00pm / 9.30am - 1.30pm Location: WFH arrangement is possible