Job Description

Job Highlights

• open communication
• helpful and friendly culture
• training and career growth

As Call Centre Executive, you will attract potential customers by answering product and service questions, suggesting information about other products and services.

Process applications, prepare correspondences and fulfill customer\'s needs to ensure customer\'s satisfaction.

Has knowledge of commonly used concepts, practices and procedures within a particular field.

Rely on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Job Functions

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage amounts of incoming calls
• Generate sales leads.
• Identify and assess customers\' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email and mail.
• Cancel or upgrade accounts
• Advise on company information.
• Act as the company gatekeeper
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction
• Resolve customer complaints via phone, email, mail or social media

Requirements:

• Degree or Diploma, or Full A level certificate
• speaking English and mother tongue
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

Additional Information

Career Level: Entry Level

Qualification: Higher Secondary/Pre-U/\'A\' Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Job Type: Full-Time

Job Specializations: Services, Customer Service

Job Type: Full-time

Salary: From $2,500.00 per month

Benefits:

• Employee discount
• Health insurance

Schedule:

• Monday to Friday

Education:

• Local Polytechnic Diploma (Preferred)

Experience:

• Call center: 1 year (Preferred)

Work Location: In person

Additional Information

Career Level

Junior Executive

Qualification

Higher Secondary/Pre-U/\'A\' Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

,

Company Overview

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment solutions through its dollarDEX and Navigator platforms. The mobile-first Singlife Account - with a Singlife Debit Card - allows customers to save, spend, earn and be insured all in one app.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance, affirming its commitment to finding a better way to sustainability.

First announced in September 2020 and valued at S$3.2 billion, the merger of Aviva Singapore and Singlife was the largest insurance deal in Singapore then and created one of the largest homegrown financial services companies in the republic.

Additional Company Information

Registration No.

196900499K

Company Size

501 - 1000 Employees

Industry

Insurance

Benefits & Others

Dental, Miscellaneous allowance, Medical, Formal (e.g. Shirts + Ties), flexible benefits

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