Call Centre Officer (central, Healthcare) Office Hours / Shift Work
Singapore, Singapore
Job Description
Description
You will support Call Centre Department in the answering and managing of calls, faxes and emails received from various stakeholders pertaining to appointment bookings with the highest quality and operational standards.
You duties shall include, but not be limited to the following:
- Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy
- Maintaining confidentiality of caller and Hospital information as directed
- Conducting appointment bookings from all sources of referrals for the Specialist Outpatient Clinics/Centres via phone calls, faxes and emails
- Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required
- Directing calls to internal and external stakeholders
- Handling and resolving complaints
- Providing call back assistance (CBA) service to callers
- Performing other related duties as assigned or requested
- Min. Nitec in any disciplines and above
- Possess 1-2 years prior working experience in customer service functions
- Team player
- Proficient in Microsoft Office
nursing@recruitexpress.com.sg
Subject: Call Centre Officer
EA Personnel: Kate Leau Wei Xuan (R1552331)
Company Registration No.: 99C4599
Industry
Healthcare / Pharmaceutical / Life Science / Medical Device
IT & Telecommunications
Specialization
Administrative Support / Secretarial
Location
Central, North, East, West
Employment Type
Contract / Temp
Permanent
Salary
S$1,501 - S$2,600 / mth
If you meet the requirements of this role, please email a detailed resume in Word document to Kate Leau Wei Xuan.
CEI Registration No.: R1552331
Email: nursing@recruitexpress.com.sg
Tel: 67363280
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.
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Job Detail
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Job IdJD1364215
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned