Call Centre, Operations Executive
Singapore, Singapore
Job Description
:
- Ensure service standards and quality are met and exceeded. This is done through close monitoring of the team and service performance.
- Involve in manpower issues such as staff development, performance management and employee grievances.
- Ensure prompt reply to customers\' feedbacks and complaints.
- Ability to identify training needs, advise, plan and organize and follow up training programs in order to increase staff know-how and performance.
- Develop knowledge module for each service and products.
- Conduct briefing and training to the team.
- Perform call calibration session on a regular basis with the Customer Contact Officers to ensure that there is standardization and consistency in the service performance.
- Diploma holder in any disciplinary, Minimum 5 years Supervisory level in a contact center environment, Familiar with contact center performance standards, reports, agent utilization and performance management.
- Salary:$3,500 to $4,200
- Contract 1-year contract with gratuity bonus (1-month)
- Working hours: Monday to Friday, 0830 to 1730 hrs
- Exact working location Chai Chee Rd, # (Nearest MRT Kembangan/ Bedok)
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
20 Cecil Street, #08-09, Plus Building, Singapore 049705
Tel: 69509745
EA Licence Number: 02C4944
EA Registration Number: R1108448
EA Personnel: Tan Lili Gesse
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Job Detail
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Job IdJD1337522
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$3500 - 4200 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned