Call Centre Supervisor (contract Renewable)
Singapore, Singapore
Job Description
The Company
You would most probably be a customer of our client. They play an important role in Singapore\'s public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world-class.
Scope of Position :
Responsibilities
- Manage and roster a team of Customer Relations Officers
- Liaise with landlord/vendor with regards to utilities and building services/facilities and systems issues
- Assist in escalated complaints and investigation
- Work the floor and resolve staff issue
- Update documentation pertaining to operations
- Ensure procedures, processes and service level are being followed for any operations
- Periodic review of the call centre operations and report any gaps and issues
- Diploma holder and above
- 1 to 3 years of supervisory experience in a contact centre
- Able to do work independently and a team player
- Basic + Transport Allowance + AWS + VB
- Tanjong Pagar
- Working hours: Shift work, required to work on weekends, 8.00am 5.30pm / 8.30am 6.00pm, off on PH
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Job Detail
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Job IdJD1254710
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned