Job Description

We are looking for Call Centre Officers & Supervisors to join our prestigue client! If you enjoy interacting with people and providing good customer service, do join us for for a robust career opportunity!

We are looking for Call Centre Officers & Supervisors to join our prestigue client! If you enjoy interacting with people and providing good customer service, do join us for for a robust career opportunity!

Our client is a statutory board of the Singapore government & provides great working opportunity!

Job Scope:

Handle general enquiries related to the Client\'s products and services.

Address customer complaints and feedback promptly and effectively.

Provide support to customers regarding online transactions, delivery of goods, and returns.

Offer technical support to customers experiencing difficulties with accessing or using the Client\'s digital platforms or online services.

Conduct outreach to customers for purposes such as payment reminders or collecting instructions for damaged items.

Adapt to peak periods occurring between September and December, during the Client\'s eCommerce campaign periods.

Utilize multiple communication channels, including customer service hotline, email, online contact forms, social media platforms and potentially activated chat function on the Client\'s website, to engage with customers and provide support.

Strive to resolve cases from end-to-end whenever possible, ensuring comprehensive support to customers.

Location:

Paya Lebar (Next to MRT)

Working Hours:
Mon - Fri: 8.15am to 6pm (1 hour break) | Sat: 8.15am to 1pm (No break) [Overtime Rate] Only 1-2 Sat needed!

Salary:

UP TO $2,400 (Inclusive of $300 Incentive)

CONFIRMATION BONUS + COMPLETION BONUS + MEDICAL & DENTAL BENEFITS!!

Requirements:

• Minimally O / A / N Levels or NITEC in any discipline

• Min 1 years in leading a team in call center environment

• Excellent communication skills - both verbal & written

• Ability to multitask and handle high volumes of customer enquiries.

• Able to work weekends and public holidays

Note: This is a 1 year full-time contract (renewable)

** Interested individuals, please click APPLY button or email your updated CV to kaelyn.koh@adecco.com. We regret to inform that only shortlisted candidates will be notified.

Kaelyn Koh Cu Yan
Direct Line: +65 6697 7875
EA License No: 91C2918
Personnel Registration Number: R22107353

Adecco