Job Description

About the role
What you need to know:

• To promote and conduct Telemarketing sales for general insurance products over the phone to new and existing customers
• To upsell/cross-sell the company’s products and services proactively when opportunity arises
• To understand customer’s needs and make appropriate product recommendation
• To achieve Key Performance Indicators including sales, quality and operational standards.
• Consistently maintaining our highly ethical and professional approach to all current and prospective clients
• To resolve customers’ problems, feedback and complaints by applying appropriate skills
• To feedback customer’s concerns to Team Manager for improvement
• To maintain amicable working relationship with Call Center colleagues and business partners
• To assist ad hoc initiatives / projects when required by management

What we’re looking for:

• Fresh Diploma, Higher Nitec, Nitec holders are welcome to apply
• Prior telesales and/or call center experience
• Basic Concept Principle (BCP) and Personal General Insurance (PGI) certification are required for the role.
• Applicants without BCP & PGI will be considered if they possess the right skill-set & attitude
• Knowledge of Call Centre Systems & MS Office
• Highly motivated and results driven
• Excellent interpersonal skills and customer service mindset with positive attitude
• Proficiency in English and a second language is preferred to service customers

We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit:
https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area: TH - Other
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG Asia Pacific Insurance Pte. Ltd.