Job Description

Job Responsibilities * Operations

• Understanding floor plans and requirements
• Briefing attendant
• Setting up of various functions
• Operating air wall
• Preparing equipment for set up
• Checking room after room has been completed
• Report to supervisor after job is done
• Knowing when, where, how what equipment are required for the job
• Complete preparation work in accordance to departmental standards
• Complete pre-function side work:
• Check quality and amount of all stock and supplies using checklist
• Requisition all necessary supplies and transport from storeroom to service area
• Set tables according to the service standards
• Set up all necessary according to the service standard
• Requisition of linens and skirting required for business to transport such to function area
• Inspect the schedule function area/room for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective department
• Greet guests upon arrival at function and assist in seating as required by group in accordance with departmental standards
• Anticipate guest\'s needs, respond promptly and acknowledge all guests, however busy and whenever time of day. Promote positive guest relations at all time
• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry
• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
• Remove all linen and equipment from function room as designated by function requirement and in accordance with departmental policies
• Monitor and maintain cleanliness and working conditions of departmental equipment, supplies and work areas
• Complete all closing duties
• Properly store all reusable items
• Breakdown all goods as specified in departmental standards
• Clean all equipment as assigned
• Restock items for next service
• Remove all dirty linen and transport to laundry
• Marry and stock all condiments
• Secure storage areas
• Admin- reports

• Submit documents (i.e. Leave form, Medical Certificate, No Show etc.)
• Additional Responsibilities

• Assist on other functions as assigned
• Special Functions

• Assist supervisors on side duties

JOB REQUIREMENTS

Education & Certification

• Completion of high school \xe2\x80\x9cO\xe2\x80\x9d Level

Experience

• Minimum 1 years in customer service / guest contact roles, preferably in a hospitality organization

Competencies

• Ability to lead by example with honesty and integrity
• Ability to exceed guest expectations
• Ability to analyze and improve process and procedures
• Ability to interact and solve opportunities with employees and guests
• Ability to adapt and take advantage of different working environment, staff, guests and opportunities
• Able to lift up to 10KG without assistance
• Able to work on a 24 hour rotating shift
• Able to work weekends & public holiday
• Able to work standing up to 8 hours

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Advertised: 07 Mar 2024 Singapore Standard Time
Applications close:

Marina Bay Sands