Job Description

Description

Case Management

- Screen patients for their bio-psycho-social, environmental, vocational and financial needs

- Interview patients and families\' health beliefs/attitudes that influence their views on health and health seeking behaviors

- Gather information of the patients and families\' social support system and other socioeconomic resources that can impact patient\'s health and care

- Synthesize gathered information to identify the predisposing factors of the patients\' bio-psychosocial needs and discuss with the care team to prioritize patients\' care needs

- Work with the care team to plan and effect the patient\'s care plan e.g. lifestyle and behavioral health modification, medication, self-monitoring, self-care adherence, psycho-social needs etc.

- Understand patients and families\' health literacy to enable them to be able to understand the care team\'s care plans.

- Assess patients and families\' confidence in ability to carry out the health behavior change and provide the continuous support (buddy) and motivate patients to achieve their health goals

- Follow-up, monitor and evaluate the patients\' coping ability at home and escalate issues identified with patients and families to care team

- Perform regular follow-up calls to patients with poorly controlled chronic conditions and/or with complex psycho-social issues

- Assist home assessment/visit with Medical Social Worker for poorly control chronic patients with complex psycho-social issues, if only needed

- Act as the \xe2\x80\x9cPoint of Contact\xe2\x80\x9d to integrate the complex patients\' care vertically and horizontally beyond the primary care setting.

Engage, Educate and Empower patients and families in their care

- Educate patients and families to understand how their behavioral health factors can affect their health and illness

- Use strong interpersonal skills to help patients feel comfortable and motivated, and build therapeutic relationship with patients and families by using appropriate language (health literacy) and approach (motivational interviewing) that helps overcome barriers

- Communicate effectively to ensure patients and families are able to access, understand and use information. Provide appropriate health materials to reinforce information provided during clinic visits.

Health Education and Community Involvement

- Assist in organizing and preparing of the support workgroups, workshops and activities.

- Participate actively in community outreach programmes.

Risk and Quality Management

- Adhere to the International Patient Safety Goals (IPSG) and infection control practices.

- Comply with guidelines and safe practices according to organizational Work Instructions and Policies.

- Maintain a clean and safe working environment

- Report unsafe practices and incidences in accordance to NHGP quality standards

- Participate in continuous quality improvement activities.

Professional Development

- Attend appropriate training courses to acquire new knowledge and skills.

- Assess own learning needs and undertake learning as appropriate.

Team Work

- Be proactive and help colleagues to achieve common goals.

- Participate and support organizational projects and events.\xe2\x80\xa2 Resource Management

- Demonstrate proper use and care of the clinic equipment and consumables.

Requirements:

• Degree in health-related fields. Possess working experience in healthcare or social care sectors preferably in case management
• Dynamic, resourceful and proactive in approach to work and challenges.
• Good planning and organizational abilities
• Self-motivated, result -oriented and can work independently
• Excellent interpersonal, communication and coordination skills.
• Good computer skills

For interested candidates, please send your most recent and updated resume to andreatan@recruitexpress.com.sg

Subject Heading: Care Coach

Recruiter Ref Code: HMN

Michelle Lee Ser Min

(R1440070)

Recruit Express Pte Ltd

EA License No. 99C4599

Industry

Healthcare / Pharmaceutical / Life Science / Medical Device

Specialization

Customer Service
Healthcare - Nurse / Allied Healthcare
Healthcare - Pharmaceutical / Life Science / Medical Device / Clinical Research / Regulatory Affairs

Location

East

Employment Type

Permanent

Salary

Negotiable

If you meet the requirements of this role, please email a detailed resume in Word document to Eunice Tan Min Er (Andrea) (Outsourcing Team).
CEI Registration No.: -
Email: andreatan@recruitexpress.com.sg
Tel: 67363280
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express