Job Description

Job Title: Care Coordinator (Care Manager), Outpatient

Job Type: Permanent

Job Location: Queenstown, Singapore

Responsibilities

• Attends to queries received via an integrated telephone hotline that forms a network for triaging patients, and provides an avenue for community partners to connect with the Hospital for information relating to the health and well-being of patients and clients within the Queenstown community.
• Recruit high-risk patients through Multiple Disciplinary Meetings, referrals, screenings
• Triage and assess patients\' medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system available upon enrolment into the program.
• Synthesize assessment information to prioritize care needs and develop care plan goals together with the patient, family and the community care team.
• Implement appropriate care coordination and transitional case management; and evaluate the outcomes accordingly.
• Work in partnership with patients and families on the various ranges of services and available options in the patient\'s community. Coordinate the necessary referrals accordingly and in a timely manner.
• Provide a valuable link by ongoing collaboration among the patients, families, and multidisciplinary teams on a timely basis.
• Conducts follow-up via phone calls and/ or home visits to ensure smooth coping of patients.
• Promote and guide positive changes in patients\' lifestyles in the community.
• Monitor the patient\'s general medical condition during a home visit and report to the patient\'s Principal Doctor or primary care provider and/or community partner where necessary.
• Educate and promote advanced care planning, assist patients and their families in planning for and improving end-of-life care, ensuring that choices are reflected in personalized care plans.
• Document assessments, plans, and outcomes promptly and accurately in the relevant system.
• Maintain high-level contact with step-down facilities.
• Advocate for patients and their families and form strong relationships with community partners in order to work in the patient\'s best interests.
• Station in community healthcare posts when needed, where patients/ residents can be cared for conveniently within their community.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills, and attitudes.
• Participate in projects and/or community events organized by Hospitals or partners within the Queenstown community.
• Any other duties as assigned by Reporting Officer.

Job Requirements

• Degree or equivalent professional qualifications in Nursing, Social Work, Counselling and Psychology with at least 3 years of experience are preferred.
• Those with Diploma for the above professional tracks and have at least 5 years of experience in a related field in acute and/or community settings in Singapore will be considered.
• Knowledge in geriatric care, chronic disease management, and experience in home healthcare and home personal care, and other community services will be an advantage.
• Strong team player, with a natural ability to interact with healthcare staff and community partners of all levels.
• Organized, analytical, and able to fit different pieces of the puzzle together.
• Strong interpersonal and relational skills.
• Good verbal and written communication skills.
• Independent worker, with strong initiative.
• Comfortable with ambiguity, and unchartered territory, enjoy challenges and problem-solving.
• Equipped with basic computer skills in MS Word, Excel, and PowerPoint.
• Experience and ability to work shifts may be an advantage for specific roles within the team.

This is an outsourced role.

To expedite processing, you can lodge your application directly at https://www.rmaconsultants.com.sg/employment/registerjobseeker.aspx or https://bit.ly/expeditejobappl

All Curriculum Vitae will be treated with strict confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using, and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgsknand Privacy Policy at http://bit.ly/3W63rp7.

We regret to inform you that only shortlisted candidates will be notified.

Mounika Tanuku

EA Licence No. 93C4403

EA Regn. No. R22109193

Additional Information

Career Level

Senior Executive

Qualification

Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

RMA Group, a multi-disciplined business services group, was established in 1988. Our mission is to maximize shareholders\' values and satisfy our customers\' needs, while providing our employees a rewarding and productive work environment while conducting our affairs responsibly in the community.

Product & Services

With Multi National Company as our main clients, we always ensure that we provide the best service to our Clients. We assist the Clients in their recruitment, payroll administration, timesheet administration, and leave administration. We also provide customized HR services according to Client\'s needs.

Additional Company Information

EA No.

93C4403

Company Size

501 - 1000 Employees

Industry

Human Resources Management / Consulting

RMA Contracts