Job Description

Job Title: Care Coordinator (Care Manager), Outpatient
Job Type: Permanent
Job Location: Queenstown, Singapore

Responsibilities

• Attends to queries receive via an integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with Hospital for information relating to the health and well-being of patients and clients within Queenstown community.
• Recruit high risk patients through Multiple Disciplinary Meetings, referrals, screenings
• Triage and assess patient\'s medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system availability upon enrolment into programme.
• Synthesize assessment information to prioritize care needs and develop care plan goals together with patient, family/caregiver and the community care team.
• Implement appropriate care coordination and transitional case management; and evaluate the outcomes accordingly.
• Work in partnership with patients and families/caregivers on the various ranges of services and available options in the patient\'s community. Coordinate the necessary referrals accordingly and in a timely manner.
• Provide a valuable link by ongoing collaboration among the patients, families/caregivers and the multidisciplinary teams on a timely basis.
• Conducts follow-up via phone calls and/ or home visits to ensure smooth coping of patients and caregivers.
• Promote and guide positive changes in patient\'s lifestyle in the community.
• Monitor patient\'s general medical condition during home visit and report to patient\'s Principal Doctor or primary care provider and/or community partner where necessary.
• Educate and promote advanced care planning, assist patients and their families/caregivers in planning for and improving end of life care, ensuring that choices are reflected in personalized care plans.
• Document assessments, plans, and outcomes promptly and accurately in the relevant system.
• Maintain high level contact with step-down facilities.
• Advocate for patients and their families/caregivers; and form strong relationships with community partners in order to work in the patient\'s best interests.
• Station in community healthcare posts when needed, where patient/ residents can be cared for conveniently within their community.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
• Participate in projects and/or community events organized by Hospital or partners within Queenstown community.
• Any other duties as assigned by Reporting Officer.

Job Requirements

Job Requirements

• Degree or equivalent professional qualifications in Nursing, Social Work, Counselling, and Psychology with at least 3 years experience are preferred.
• Those with Diploma for the above professional tracks and have at least 5 years of experience in a related field in acute and/or community settings in Singapore will be considered.
• Knowledge in geriatric care, chronic diseases management, and experience in home healthcare and home personal care and other community services will be an advantage.
• Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
• Organised, analytical, able to fit different pieces of the puzzle together.
• Pleasant disposition, approachable, with strong interpersonal and relational skills.
• Good verbal and written communication skills.
• Independent worker, with strong initiative.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
• Equipped with basic computer skills in MS Words, Excel and PowerPoint.
• Experience and ability to work shifts may be an advantage for specific roles within the team.

This is an outsourced role.

If you are interested, kindly send your resume (in MS Word format) to Mounika at mounika@rmagroup.com.sg stating your salary expectations & availability to take it forward.

To expedite processing, you can lodge your application directly at https://www.rmaconsultants.com.sg/employment/registerjobseeker.aspx or https://bit.ly/expeditejobappl

All Curriculum Vitae will be treated with the strict confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgsknand Privacy Policy at http://bit.ly/3W63rp7.

We regret to inform that only shortlisted candidates will be notified.

Mounika Tanuku
EA Licence No. 93C4403
EA Regn. No. R22109193

RMA Consultants