Job Description

Location: Woodlands
Job Category: Ancillary Support
Posting Date: 22 Oct 2025

Job Responsibilities

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Manage referrals from AIC and direct referrals from community partners and general public. Provide end-to-end case management support and coordination to ensure a smooth admission process and service delivery for home care clients.

Client Management

+ Manage home care client data base to ensure completeness and accuracy
+ Process home care referrals through AIC referral system as point of liaison
+ Perform basic financial assessment for clients or next-of-kin on home care service(s) required and refer to social worker if financial assistance is required
+ Perform basic assessment of care needs for home care clients and conduct home visits where required
+ Coordinate with volunteers to engage home care clients meaningfully
+ Coordinate and participate in multi-disciplinary discussions to address the social and clinical needs of the clients
+ Respond to complaints and feedbacks from clients and next-of-kin

Administrative duties

+ Manage and schedule deployment of care staff for clients
+ Apply for fund for clients and process the invoices
+ Submit relevant data to ILTC and finance department for processing of invoices
+ Collect data for reporting to management and regulatory authorities
+ Any other duties as assigned by reporting officer

Job Requirements

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At least a Diploma in Nursing / Allied Health / Psychology / Counselling /Social Work / Sociology/ Community & Social Service (Eldercare) is preferred At least 1 year of working experience in ILTC sector Proficient in Microsoft Word, Excel, PowerPoint and Outlook Must be client-oriented, self-directed, independent yet able to work as part of a multi-disciplinary team and have good interpersonal and communication skills Excellent time management skills, well organised and outcome focused * Able to be on standby calls on weekends