Job Description

Primary Responsibilities

Welcome guests upon arrival with warmth and professionalism, offering assistance and guidance as needed Provide personalized recommendations and insights into local attractions, dining options, entertainment venues, and cultural experiences Facilitate reservations and bookings for guests, including restaurants, transportation, tours and special events, ensuring all requests are fulfilled promptly and accurately Maintain up-to-date knowledge of hotel amenities, services and offerings to effectively communicate and promote them to guests Handle guest inquiries, concerns and special requests with empathy, efficiency, and discretion, resolving issues promptly and to the guest's satisfaction Coordinate with other hotel departments to ensure seamless guest experiences, including Front Office, Group Reservations, Valet, Limousine and Transportation Stay informed about current events, festivals and activities in the local area and Resort World Sentosa to provide relevant recommendations and enhance the guest experience Maintain a neat and organized concierge desk area, including inventory management of brochures, maps and promotional materials Perform any other duties and responsibilities as and when assigned by the manager

Requirements

Minimum GCE 'O' Level or its equivalent Minimum 1 years' experience in customer service, preferably in the hospitality industry Good organizational abilities, with the capacity to multitask and prioritize effectively in a fast-paced environment Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint Able to perform shift work, including weekends and public holiday A proactive and resourceful approach to problem-solving, with attention to details * Knowledge of local attractions, landmarks and cultural institutions is advantageous