Job Description

Primary Responsibilities:

Leadership & Philosophy

: Develop and maintain a service and management philosophy to guide team members, providing leadership and mentorship to the executive team, and ensuring alignment on objectives and personal development.

Service Excellence

: Develop and maintain F&B service processes and standards that enhance guest experience, ensure consistent operations, high service quality, and attention to detail, while responding to guest feedback and following up with action.

Business Strategy & Revenue Growth

: Develop business and growth strategies to generate revenue, stay informed about market trends and competitors, and identify new business opportunities, while analyzing financial reports and developing strategies for financial improvement.

Team Development & Training

: Ensure team members fulfill training needs, meet service standards, and drive team growth, while enforcing staff motivation, professionalism, and punctuality.

Wine Service & Beverage Management

: Provide expert wine service, including wine pairings recommendations and decanting, and drive wine list development, while overseeing beverage cost, inventories, and breakage control.

Operational Control

: Oversee daily restaurant operations, including mise en place, setup standards, cleanliness, and maintenance, while controlling guest bookings, administrative tasks, staff weekly scheduling, overtime, manning, and recruitment.

Financial Management

: Review overall restaurant performance, check monthly P&L reports, and strive to achieve financial targets, while working on budget and promotion plans.

Requirements:

Experience:

At least 5-8 years of experience in a managerial role, preferably in a 5-star hotel or fine dining restaurant. Fine dining experience, preferably with French cuisine at Michelin Star or Forbes standards. Proven experience with restaurant openings and operational setup is a plus.

Education

: Diploma in Food & Beverage/Hospitality management. Advanced Wine & Spirit Education Trust (WSET) certificate is an advantage.

Skills & Knowledge:

Comprehensive F&B service and operational skills.VIP customer service expertise. Advanced knowledge of beverages, including: Coffee, Liquors, Cocktails, Wine pairings.

Technical Proficiency

: Proficiency in Microsoft Office, computer systems, reservations systems, and POS systems. *

Attributes:

Problem-solving skills. Creativity. Team-oriented management approach. Ability to build cross-departmental relationships. Excellent communication and interpersonal skills. Well-organized.