• CGO - Cargo Commercial
• Singapore
• Cathay Pacific
• Application Deadline
  07 Apr 2023

Company Description
Let your passion fly! We\xe2\x80\x99re proud to be one of the world\xe2\x80\x99s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that\xe2\x80\x99s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won\xe2\x80\x99t be your last. It could take you anywhere. Join us and discover just how far you can go! Role Introduction
To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to support the port management team to drive service excellence and delivery on the cargo services strategy. To execute operational and sales functions including oversight of suppliers to ensure compliance to company and regulatory requirements and provide a high level of service to our customers. Key Responsibilities

Revenue Generation(Commercial)

• Implement the Cargo Business Plan in alignment with cargo strategies and specified Key Performance Indicators
• Assist the Cargo Manager(s) and coordinate with the Cargo Sales team to achieve revenue target and generate ancillary revenue by seeking support from customers
• Provide support to manage capacity in order to maximise flight revenue

Customer Services

• Coordinate with Outdoor Sales to provide customer-centric solutions to customers
• Answer customers\xe2\x80\x99 enquiries and handle customers\xe2\x80\x99 offline booking and e-booking requests in a timely and professional manner
• Manage relationship with stakeholders from all sales channels for revenue generation purposes
• Provide sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
• Champion Cathay products and provide excellent and consistent product solutions
• Update customers with shipment status in a timely manner, providing solutions

Support Services

• Support cargo reservations bookings whilst providing exemplary customer service
• Provide vendor notification for on time and delayed flights daily
• Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions/reporting
• Support the achievement of performance targets through operational oversight and participation
• Prepare flight documentation for crew and Customs
• Check and post flight documentation
• Prepare post flight reports in a timely and accurate manner
• Provide freighter catering uplift and last minute changes
• Coordinate between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
• Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
• Communicate via various channels to stakeholders including customers, airport and cargo operations, suppliers, flight crew
• Coordinate diversion of Cathay Pacific / Air Hong Kong flights
• Assist with crew administration and support matters at the port

Ramp Coordinator (RCO)

• Monitor and ensure the required procedures are properly carried out by the Ramp Handling and the Cargo Terminal Operators particularly with special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter
• Monitor of space utilisation for loaded Unit Load Devices and the belly of freighters
• Ensure aircraft searches required by the Security Programme are conducted prior to loading
• Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
• Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
• Quickly resolve issues on the ramp
• Ensure safe operations are maintained at times particularly during loading and unloading of freighters
• Assess the cause of delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
• Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized item
• Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal and the Ramp Handling Operators

Safety, Security and Compliance

• Assist to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
• Conduct quality check programmes by Head Office and participate in audits
• Conduct Operational Duty Holder activity is and as specifically required

Requirements

Academic Qualifications

• Graduation in any field is a minimum
• Diploma / Certification in a relevant business field would is an advantage

Knowledge, Skills, Training and Experience

• Minimum 2 years\xe2\x80\x99 experience in cargo industry is an added advantage
• Prior customer service experience with demonstrable customer service orientation
• Excellent communication skills
• Highly attentive to detail
• Proficiency in MS Office and general technology skills
• Good analytical, problem solving and planning skills
• Ability to work independently
• Knowledge of CHAMP CargoSpot systems is an advantage
• Adaptability to change

Benefits
Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world\xe2\x80\x99s Top 10 Global Airlines.
Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.
Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.