Job Description

What the role is:At #TeamCPF, you\'re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life\'s uncertainties. We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn\'t just valued; it\'s essential. Every choice you make contributes to our collective success. Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other\'s strengths and achieve remarkable results. Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress. At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve. Join us at #TeamCPF! Together, let\'s redefine possibilities and leave a legacy that echoes for generations.What you will be working on:In this role, you will: \xe2\x80\xa2 Handle enquiries and assess appeals regarding Government schemes. \xe2\x80\xa2 Liaise with various Government agencies, as necessary, to gather information and better assess members\' appeals, ensuring prompt and satisfactory resolutions. \xe2\x80\xa2 Collaborate with the team to identify process improvements and system enhancements that will streamline operations and enhance overall efficiency. \xe2\x80\xa2 Participate in the implementation of process improvements and system enhancements, working closely with cross-functional teams to ensure successful integration and adoption. \xe2\x80\xa2 Maintain accurate and up-to-date records of members\' interactions, appeals, and resolutions, adhering to confidentiality and data protection policies. \xe2\x80\xa2 Provide operational support to supervisors and undertake additional tasks as needed.What we are looking for:We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team. \xe2\x80\xa2 Relevant experience in administration, case management, or related field. \xe2\x80\xa2 Demonstrate strong communication skills, both written and verbal, with the ability to effectively correspond with members and external agencies. \xe2\x80\xa2 Possess strong analytical skills with the ability to compile and analyse statistics. \xe2\x80\xa2 Possess strong administrative skills, including correspondence handling and documentation management. \xe2\x80\xa2 Experience with process improvement and automation techniques is preferred. \xe2\x80\xa2 Ability to work independently and prioritise tasks effectively. \xe2\x80\xa2 Proficiency in Microsoft Office suite, particularly Excel. The seniority of appointment and actual corporate job title will commensurate with individual work experiences. We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application. Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.About Central Provident Fund Board:At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life\'s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work - The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference. Professional Growth - At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture - When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone\'s voice is heard, and contributions are recognised and celebrated. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Central Provident Fund Board