Case Manager, Ambulatory Operations
Singapore, Singapore
Job Description
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Case Managment Officer (Renal) is responsible for the administration of the renal programme which provides disease specific management for patients with chronic kidney disease (CKD Stage 1 to 5). He/she should achieve a high standard of customer service, support and to coordinate the administrative and clinical care for renal patients in the inpatient and outpatient setting.
- Initiate, administer and implement programme in line with hospital practices, policies and protocols
- To be liaison personnel working closely with clinicians, nurses, Medical Social Workers (MSWs), and internal and external service providers to ensure smooth operational and clinical aspect of programme
- Provide renal counselling and case management for early and advanced chronic kidney disease (CKD) patients
- Coordinate CKD and pre-dialysis education workshops and relevant training sessions
- Coordinate outpatient vascular access creation appointments, peritoneal dialysis (PD) catheter insertion/removal and training
- Monitor and track patient\xe2\x80\x99s clinical status to ensure smooth transition during conversion from haemodialysis (HD) to PD and vice-versa
- Coordinate with MSWs to facilitate subsidy application for patients who need financial assistance
- Facilitate interim haemodialysis (HD) placement at external Dialysis Centre (DC) by working with external DC, patients/caregivers and MSWs
- Assist patients\xe2\x80\x99 referrals and coordinate administrative matters for renal transplantation
- Obtain the necessary clinical and administrative information and monitor outcomes/key performance indicators for audit and continuous quality improvement
- To initiate Advance Care Planning (ACP) discussion for pre-dialysis patients in the inpatient and outpatient setting
- Review and ensure policies and procedures pertaining to the programme are documented, established and updated
- Perform any other operational, administrative and ancillary duties as assigned by the reporting officer (e.g. minutes writing)
- Bachelor Degree in Nursing, Biomedical Science or Science related.
- At least 2 years prior and relevant experience in case management.
- Able to resolve problems in all aspects of the implementation of programmes including operational, IT, clinical related issues.
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Job Detail
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Job IdJD1302617
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned