Job Description

JOB SUMMARY Handles all incoming inquiries for both groups and events. Effectively leads the customer through sales process to the point of a signed contract/offer. Communicated specifics of group/event to Event Management.

JOB DUTIES & RESPONSIBILITIES

• Directly answer all incoming group inquiries/opportunities. To handle all incoming calls in the office within 3 rings and to follow up quotations within 3 -4 hours.
• Builds rapport and effectively qualifies each business opportunity
• Determines availability of space and rates using revenue management tools such as property sales strategy, forecast book, sales system. Seeks additional approval from Revenue Management / Director of Sales
• Exhaust all avenues to sell hotel through alternative dates and/ or rates. If no alternative is determined, Sales Centre Executive Meeting Planner cross sells to another Marriott hotel(s)
• Presents the benefits of the hotel to the customer
• Input and maintains contract, account and opportunity information in sales system
• Develops accurate contract/offer and sends to customer. Gain commitment of customer through signed contract/offer
• Once signed contract/offer is received, completes accurate, detailed turnover documentation for Event Management
• Strives to meet measurable targets and goals, as assigned for individual and team
• Handling shopcalls towards goal set by department
• Any other duties as may be assigned from time to time.
  

• Minimum Diploma in Events Management and/or Hotel Management
• At least 1 year of relevant experience in handling Catering Sales of Conference section
• Strong overall sales skills
• Great communication skills
• Proficiency in meeting room set-up, audio visual and other support services
• Understands room blocks and room booking policies
• Understanding of contract management and legalities
• Understanding of sales strategy and need times as developed by revenue management
• Understanding and achievement of team and individual goals
• Software knowledge (Microsoft office)
• Sales system knowledge
• Able to start work anytime or within short notice period