Job Description

As part of Pan Pacifc Hotels Group, PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities. A stay at this wonderful Singapore hotel will always connect you to the best that Singapore has to offer and bring you unforgettable local experiences.
Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.
The Role
Position summary statement:
Reporting to the Director of Catering Sales, the Catering Sales Executive will provide administrative support and ensure day-to-day productivity and requirements of the team are achieved. To executing events to achieve revenue goals by upselling revenue generation.
Primary Responsibilities:
Administration

• To answer telephone calls professionally according to the established standards required.
• Respond promptly to email and phone enquiries for information and quotes.
• Data entry tasks for Catering Sales Team - Enquiries received
• Prepared proposals, agreements and raise complimentary room/vouchers in relation to catering function space bookings.
• Keeping records of sales target and actual figures and compiling them into reports for Director of Catering.
• To coordinate with relevant supporting departments for internal functions/trainings and assist with venue blockings.
• Prepare and distribute Banquet Event Order and change log accordingly to 3 times a day and last minute.
• Prepare daily events summary report, 14 Days Forecast, daily site inspection via Tablecheck, floor plans via Social tables, table menus and food tags.
• Processing purchase requisitions for items purchased for each event and ensure purchase requisition raised and are recorded properly for month-end accrual.
• To stock check and control events operating materials and equipment in office such as collaterals, stationery, printing supplies, etc. are readily available.
• To assist in daily catering and sales administrative work assigned and any ad hoc requirements from Director of Catering.o Fully complies with Opera Cloud (OSEM) systems

• To assist to coordinate on events assigned by Director of Catering
• Execute and support all catering related activities
• Gain excellent knowledge of the hotel facilities and services with PPHG and apply that knowledge in selling against competitors.
• Create excellent client relationship through attention to details; prompt follow up and empathy for customer perceptions and needs whist maintaining professionalism.
• Assist with site inspections at the hotel level.
• Conduct telesales activities at the direction of the Director of Catering
• Established good working relationship with Banquet Operation, Room sales as well as other related Departments.

• Comprehend and comply to hotel policies and procedure as described in the Associate Handbook and other documents
• Support and uphold the Hotel's mission, vision and guiding principles
• Adhere to all established policies and procedures relating to administration of accounts and ultimate booking of business
• Perform such other duties and responsibilities that may be assigned from time to time by management.

• Minimum 2 years of working experience within customer service and/or sales administration or have working experience within hospitality and service-related industries ideally hotels
• Minimum Diploma in any discipline
• Pleasant personality with good customer service skills
• Good organizational, planning & coordination skills
• Team player & able to work with deadlines
• Good spoken and written skills in English
• Ability to work in a fast paced and dynamic organisation
• Microsoft office skills - practical knowledge of full suite of Microsoft Office applications