Job Description

What the role is:
You will be interning with the Communications and Customer Engagement (CCE) Department. At the end of the internship, you will have developed a centralised customer insights dashboard that enables CCE to make data-driven decisions for capability building and service improvement. The dashboard will: o Integrate with existing Gather infrastructure and consolidate data from multiple sources with automated updates o Provide actionable insights for shaping interventions and capability-building initiatives o Enable stakeholders to generate insights reports efficiently through self-service functionality o Be stable, well-documented, and maintainable for future enhancements
What you will be working on:
Build a centralised customer insights dashboard that consolidates learner enquiries and agency needs from multiple sources to enable data-driven decision-making for capability building and service improvement. o Collaborate with the CIE and CX team and key stakeholders to scope out dashboard requirements and identify key insights that drive intervention decisions. o Study data schemas across diverse data sources (Gather case logs, email records, meeting notes, ad-hoc requests) to develop core datasets that power the customer insights dashboard. o Process and transform data from multiple sources using Extract, Transform, Load (ETL) concepts to ensure data quality and consistency, integrating data from sources like Gather infrastructure and agency feedback. o Establish database structures to store historical data and support trend analysis overtime. o Build dashboard using Tableau to develop and automate trend analysis and visualisations to enable internal key stakeholders to self-service and track performance metrics to guide decision-making. o Develop frameworks for categorising and tagging learner enquiries and agency feedback to identify recurring themes and gaps. o Build filtering and segmentation features to analyse insights based on relevant dimensions (e.g., agency, category). o Participate in user acceptance testing and conduct briefings/training sessions for CIE and CX team and stakeholders on dashboard usage. o Assist in the operationalisation and roll-out of the dashboard, including documentation and user guides. o Support CIE team in documenting business requirements for CRM system conceptualisation and provide input on data capture and analysis needs (as needed).
What we are looking for:

• Final-year university student o Studying Computer Science, Information Systems, Data Science, or related field o Minimum GPA: 3.5/5.0 or equivalent o Strong problem-solving and analytical thinking o Excellent communication skills for stakeholder engagement o Ability to work independently and manage time effectively o Attention to detail and commitment to quality o Adaptability to changing requirements Essential Skills: o Full-stack development (Python/JavaScript) o Data visualisation libraries (Streamlit, Dash, or Tableau) o Database management (SQL/R/Python) o UI/UX design basics o Version control (Git) Bonus Skills: o Government cloud deployment experience o Experience with data analytics dashboards o Knowledge of data security best practices

About Civil Service College:
The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister's Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service. CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading. Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing. Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.

Skills Required