Job Description

Main Responsibilities

Maintain and monitor complex clients, and systems

• Is responsible for customer technical support for complex clients and problems, ensuring performance of the asset (client) is maintained through the course of the contract

• Collect and evaluate statistical data related to the performance of the assets

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Utilise Infor and foster utilization from the team for all client-related topics

• Manage responses to emergencies and crises

• Facilitate responses to crisis situations and recovery activities

• Evaluate and provide fast resolution to critical field performance issues

• Visit sites to diagnose Client operational issues and develop resolution plans for complex cases that cannot be easily resoled

• Approve recommended repair works for major equipment and system failures

• Check performance deviations and defines root cause for any performance issues and, if needed, escalates to either Engineering or Performance team

• Has oversight on maintenance work

• Is responsible for the planning of corrective, preventive and predictive maintenance activities that ensure Client equipment and client systems are fully functional and in optimal operating condition, preserving Client energy savings

• Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs

• Provide technical guidance on equipment and systems maintenance for equipment and systems

• Endorse resourcing requirements to achieve operational state in accordance with Client expectations

• Drive internal and subcontractor compliance with the health & safety standards and practices

• Support Customer Success Managers in creating further business opportunities

• Foster close collaboration with Customer Success managers to ensure client performance and satisfaction

• Advise customer team and Client Customer Success manager to correct inefficient uses of energy both technically and procedurally, as well as provide support with data justification

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Organise and develop the team

• Coach and train Central Maintenance engineers

• Drive talent recruitment and development for the department in alignment with organisational strategy

• Degree or Diploma in Electrical or Mechanical Engineering or related field

• Specialist qualification in refrigeration and air-conditioning and Energy Management will be an added advantage

• Singapore Certified Energy Manager (SCEM) certification would be an added advantage

• 5+ year of prior work experience in energy management

• Field experience with HVAC systems - chillers, air-handlers, etc.

• Ability to multi-task and handle multiple projects

• Excellent organizational skills

• Able to gain the trust from clients, has great communication skills

• Demonstrated proficiency with Microsoft Office programs

• Analytical mindset, is able to see patterns in data

• Curiosity to solve problems, spotting issues and resolving them

• Hands-on, not afraid of being in the fields and solving issues collaboratively with the client when required

• Value teamwork and collaboration

• Hands-on experience with mechanical, electrical, and control systems is a plus

• Able to travel