Job Description

Main Responsibilities




Maintain and monitor complex clients, and systems

• Is responsible for customer technical support for complex clients and problems, ensuring performance of the asset (client) is maintained through the course of the contract
  
• Collect and evaluate statistical data related to the performance of the assets
  
• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification
  
• Utilise Infor and foster utilization from the team for all client-related topics
  
• Manage responses to emergencies and crises
  
• Facilitate responses to crisis situations and recovery activities
  
• Evaluate and provide fast resolution to critical field performance issues
  
• Visit sites to diagnose Client operational issues and develop resolution plans for complex cases that cannot be easily resoled
  
• Approve recommended repair works for major equipment and system failures
  
• Check performance deviations and defines root cause for any performance issues and, if needed, escalates to either Engineering or Performance team
  
• Has oversight on maintenance work
  
• Is responsible for the planning of corrective, preventive and predictive maintenance activities that ensure Client equipment and client systems are fully functional and in optimal operating condition, preserving Client energy savings
  
• Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
  
• Provide technical guidance on equipment and systems maintenance for equipment and systems
  
• Endorse resourcing requirements to achieve operational state in accordance with Client expectations
  
• Drive internal and subcontractor compliance with the health & safety standards and practices
  
• Support Customer Success Managers in creating further business opportunities
  
• Foster close collaboration with Customer Success managers to ensure client performance and satisfaction
  
• Advise customer team and Client Customer Success manager to correct inefficient uses of energy both technically and procedurally, as well as provide support with data justification
  
• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance
  
• Organise and develop the team
  
• Coach and train Central Maintenance engineers
  
• Drive talent recruitment and development for the department in alignment with organisational strategy

Qualifications Degree or Diploma in Electrical or Mechanical Engineering or related field Specialist qualification in refrigeration and air-conditioning and Energy Management will be an added advantage Singapore Certified Energy Manager (SCEM) certification would be an added advantage 5+ year of prior work experience in energy management Field experience with HVAC systems - chillers, air-handlers, etc. Ability to multi-task and handle multiple projects Excellent organizational skills Able to gain the trust from clients, has great communication skills Demonstrated proficiency with Microsoft Office programs Analytical mindset, is able to see patterns in data Curiosity to solve problems, spotting issues and resolving them Hands-on, not afraid of being in the fields and solving issues collaboratively with the client when required Value teamwork and collaboration Hands-on experience with mechanical, electrical, and control systems is a plus Able to travel