Job Description

JOB DESCRIPTION

Sales
-Assist in implementing and executing the marketing and sales strategies and plans, to promote the centre and to increase/maximise occupancy/revenue, including all marketing, advertising, promotion, sales, public relations, publicity and related activities.
-Handle enquiries and conduct viewings/site inspections, generate and follow up sales leads, up to sales closure and preparation of full documentation/licence agreements.
-Create and maintain customer databases.
-Monitor and research on market trends and competitors.

Client Management
-Assist in handing over and taking over of premises when licensees/users move in and move out.
-Build and maintain strong relationships with clients, to achieve high customer satisfaction and client retention.
-Handle clients\xe2\x80\x99 requests in a prompt, timely and professional manner.
-Deal with clients\xe2\x80\x99 complaints to a satisfactory resolution.
-Assist in monitoring licence expiry dates and engage clients early for renewals.

Operations
-First point of contact for the centre, meeting and greeting all visitors and customers.
-Serve teas and coffees upon request by customers.
-Ensure the centre is clean, orderly and well-maintained.
-Regularly inspect the centre and arrange for repairs/maintenance works when necessary.
-Routinely conduct inventory checks on office and pantry supplies and requisite when necessary.

Administration
-Assist to set up new users\xe2\x80\x99 accounts.
-Assist in monthly billing and client invoicing.
-Carry out administrative and clerical duties for the centre and for clients as required which may include filing, photocopying, laminating, faxing, mail handling.
-Assist to manage suppliers/vendors by monitoring contract expiry dates and assist in the procurement or renewal of contracts.
-Assist in debt management to recover arrears from clients in a timely manner.

Ad Hoc
-Perform ad-hoc assignments, such as assisting in the development of new centres and/or other initiatives.
-Any other duties and responsibilities as may be reasonably requested by your supervisor or Head of Unit from time to time.

JOB REQUIREMENTS

-Possess a Diploma or Degree in any discipline
-Customer-oriented with good interpersonal and communication skills
-Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
-Candidates with experience in customer service or contact centre will have an added advantage
-Must be prepared to work on weekends and/or public holidays, when required

BUSINESS UNIT

Keppel Land Limited

Keppel Corporation