Job Description

CEx Engineering \xe2\x80\x93 Technical Architect

• Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on The Straits Times and Statista\xe2\x80\x99s list of Best Employers in Singapore for two consecutive years (2020, 2021).
• Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

WHAT YOU WILL DOPrimary Responsibilities:

• Solution Design: The CRM Solution Architect is responsible for designing a comprehensive solution that meets the requirements and aligns with best practices. This involves analyzing business processes, gathering requirements, and designing a solution that leverages the capabilities of Salesforce & Veeva
• Technical Leadership: As a technical leader, the CRM Solution Architect provides guidance and direction to development teams to ensure the successful implementation of the solution. They need to act as a mentor to developers and administrators, ensuring the solution aligns with CRM best practices and follows industry standards.
• System Integration and Data Management: CRM Solution Architects are responsible for designing and implementing integrations between CRM and other systems. They also need to ensure the integrity and quality of data by designing data models, defining data migration strategies, and implementing data governance processes.
• Solution Documentation: CRM Solution Architects create documentation for solution design and architecture, including technical specifications, data models, and integration diagrams. These documents serve as a reference for development teams and enable seamless knowledge transfer.
• Stakeholder Management: The CRM Solution Architect collaborates with various stakeholders, including Product Team, Delivery Lead, business analysts, project managers, and development teams. They actively participate in discussions, present solutions, and address any concerns to ensure alignment between technical design and business objectives.
• Stay Updated with CRM Platform: CRM Solution Architects continuously update their knowledge of the CRM platform, its features, and new releases. CRM Solution Architects stay informed about industry trends, best practices, and emerging technologies to provide innovative solutions.
• Proactive intention to reveal new CRM features and it\xe2\x80\x99s proper analysis & implementation initiatives.
• Support the Engineering Lead for Customer Engagement Platform in establishing and enforcing the long-term platform vision in support of the Commercial Organization across multiple domains.
• Drive capability integration across various commercial capabilities to support integrated sales and marketing capabilities
• Communicate clear value proposition for the Customer Engagement Platform to both IT and Business stakeholders.
• In collaboration with internal and external Partners, develop innovative and cost effective solutions to further enhance the Platform
• Guide Platform improvement efforts and support the creation of a continuous optimization culture for the Platform to ensure it evolves with commercial business needs
• Manage relationships with third party vendors and partners

Qualification and Experience:

• Education: Bachelor\xe2\x80\x99s degree in the field of Computer Science, Information Systems or equivalent
• 10+ years of relevant experience IT Implementation and Pharmaceutical Industry
• Extensive experience in designing and implementing CRM solutions such as Veeva CRM, Veeva VAULT, Salesforce Sales cloud, Salesforce Service cloud, Salesforce Health Cloud and Salesforce Experience cloud.
• Strong knowledge of CRM SaaS platform, including customization, configuration, and integration capabilities.
• Proficiency in CRM declarative tools like Process Builder, Flows, and Lightning App Builder.
• Experience in designing and implementing complex data models and integrations.
• Good understanding of programming languages like Apex and JavaScript.
• Good understanding on CRM API, its Limitation, platform capabilities, customizations, OOTB Managed package suitable for requirement to address.
• Well organized, able to adjust work schedule to fit project needs and changing priorities.
• Passion for new technology and will be good to prop.
• Good understanding of Pharma domain.
• Familiar with Jira, Jira Align, Confluence and SharePoint Tools
• Learn and adopt new technology as per demand of this role.
• Experience with building and executing on technology roadmaps preferred.
• Experience managing change in both internal and consultative roles; skilled in championing change, fostering innovation, maintaining focus on true business value and customer value
• Skilled in technology development models
• Strong communication and presentation skills
• Motivated team player
• Experience partnering with third party consultancies, agencies and vendors to scale solutions and deliver on strategic objectives
• Skilled in managing and guiding globally distributed virtual teams; able to drive high performance in a multi-regional, matrixed environment

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another\xe2\x80\x99s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.Current Employees applyCurrent Contingent Workers applySearch Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements: HybridShift:Valid Driving License:Hazardous Material(s):Job Posting End Date: 06/27/2024*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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