Job Description

COMPANY DESCRIPTION

THK

MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011.

THK

MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture.

THK

MC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.







DESIGNATION : Chief, SQC Office



RESPONSIBILITIES

As a visionary leader, the Chief of the Office of Clinical Standards, Service Quality and Professional Competencies (SQC Office) will directly shape the quality and impact of our diverse professional services, including Social Work, Counselling, Research, Psychology, Nursing, Therapy and Early Intervention. They provide strategic leadership and play a key role in developing, implementing and overseeing robust frameworks that ensure excellence across all clinical and professional practices in THKMC, ultimately enhancing the lives of those we serve.

Key Responsibilities:

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Strategic Leadership & Vision

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Define and articulate the strategic vision for clinical standards, service quality and professional competencies across relevant disciplines (Social Work, Counselling, Psychology, Research, Nursing, Therapy, Early Intervention) as well as the operational management of the SQC Office. Develop and implement a comprehensive strategic roadmap for the SQC Office, that aligns with THKMC's mission, values and strategic objectives. Provide expert guidance to the senior leadership team, CEO and Board on best practices, emerging trends, and regulatory requirements relating to professional standards and service quality in the social service sector.

Clinical Standards & Governance

Establish, review and continuously improve clinical policies, protocols and guidelines to ensure the highest standards of evidence-based practice and ethical conduct for all professional groups. Oversee the development and implementation of robust clinical governance frameworks, including incident reporting, critical case reviews and risk management specific to service delivery. Ensure compliance with all relevant Singapore regulations, licensing requirements and professional body guidelines (e.g., MSF, MOH, professional councils).

Professional Competencies & Development

Develop and oversee frameworks for professional development, supervision, and ongoing competency assessment of all clinical and professional staff, informed by current research and best practice. Identify training needs and collaborate with HR and heads of disciplines to design and implement relevant professional development programmes, including continuous professional development (CPD) and specialised certifications. Establish competency frameworks and clear career development pathways for professionals within the organisation, to promote mentorship and knowledge sharing. Lead initiatives to foster inter-disciplinary collaboration and a shared understanding of best practices across diverse professional groups.

Research, Evidence-Based Practice & Innovation

Champion and oversee applied research initiatives to generate new knowledge and evidence to inform and improve service delivery, interventions and professional practices within the organisation. Lead the translation of research findings and best practices into actionable clinical guidelines, service protocols and professional development programmes. Collaborate with internal researchers, external academic institutions and relevant sector partners (e.g., NCSS, MSF, SUSS) to conduct impactful studies and leverage existing research. Develop methodologies for evaluating programme effectiveness and client outcomes, using rigorous research and evaluation methods. Foster a culture of inquiry, innovation and continuous learning, encouraging staff to engage in evidence-based practice and contribute to the knowledge base of the social service sector. Identify emerging social needs and trends, informing the development of new services or adaptation of existing ones.

Service Quality Assurance & Improvement

Design and implement comprehensive service quality assurance systems, including internal audits, client feedback mechanisms and outcome measurement frameworks. Lead initiatives to continuously improve the efficiency and quality of service delivery and client satisfaction across all programmes and services. Utilise data analytics and performance indicators to identify areas for improvement and drive evidence-informed decision making. Foster a culture of continuous learning, quality improvement and accountability across the organisation.

Team Leadership & Management

Build, mentor and lead a high-performing team of professionals across THKMC. Foster a collaborative and supportive work environment that encourages innovation, professional growth and a commitment to excellence. Manage the SQC Office's budget and resources effectively. Any other duties related to the SQC Office as assigned by the CEO.




QUALIFICATIONS

Master's degree or higher in a relevant clinical discipline (e.g., Social Work, Psychology, Nursing, Therapy, Education) or Public Health with a strong emphasis on quality assurance, clinical governance, research methodologies/ professional practice or degree in a relevant clinical discipline with extensive experience managing and leading diverse teams of highly skilled professionals (e.g., Social Workers, Counsellors, Psychologists, Nurses, Therapists, Early Interventionists). At least 15 years of experience in leadership roles within the social service or healthcare sector with at least 5 - 7 years' experience in a senior management role overseeing clinical operations, quality assurance and/or research functions. Experience in designing, overseeing or contributing to applied research projects in a relevant field. Ability to think strategically, develop long-term plans and translate vision into actionable initiatives Leadership skills with the ability to inspire, motivate and influence diverse stakeholders at all levels. Strong analytical skills with the ability to interpret complex data, identify trends and develop effective solutions Experience in research, data analysis, and impact evaluation is highly desirable. Excellent written and verbal communication and stakeholder engagement skills In-depth knowledge of relevant Singaporean regulations, policies and best practices governing social services, healthcare and professional standards. Proven ability to manage complex projects from conception to completion * A deep passion for THKMC's mission and a strong commitment to serving vulnerable populations