Cib Operations Client Experience, Analytics & Project

Singapore, Singapore

Job Description

The APAC Digital & Platform Services (DPS) Change team within CIB Operations was established to drive strategic platform change and digital solution change for the APAC Markets Operations organization. The Client Experience, Analytics & Controls team within APAC DPS Change brings together data, intelligence, platform and people to deliver end-to-end improved client experience through digitizing every steps of the client interactions, converting data to actionable insights to be delivered and scaled through a platform and ensuring accuracy of data to connect effectively with clients, both internal and external. The team collaborates with various partners in the firm, including Client Relationship Management to establish Premium "VIP" Client Service offering, Digital Client Service to implement an integrated Client Analytics tool, and Data Scientists to explore development of self-scripted pattern analysis algorithms to find and deliver the best solution for the organization.

The primary responsibilities will be driving the delivery of the Client Experience, Analytics & Controls program, adopting best practices and next generation technologies to deliver exceptional client service. This includes managing stakeholder communications, collaborating with global partners, and partnering with various functional teams to deliver solutions, as well as continued development of robust governance and controls. Finally in addition to project management and execution responsibilities, one should have an innovative mindset to discover and bring new innovative solutions to be explored.


  • Collaborate with Operations managers across multiple locations and other functional teams, including Technology, Controls and Compliance
  • Understand business processes in detail where required , challenge status quo , and drive innovation solutions
  • Utilize digital tools (Tableau, Alteryx, Excel) and integrate analytical thinking to identify insights and opportunities
  • Create concise, compelling business case, execute project planning and assist end-to-end delivery, in accordance with risk and control guideline
  • Active stakeholder management and communications for a wide variety of senior audience internally and externally from project status reporting to escalation of risk and issue

Qualifications and Desired Skillsets:
  • Minimum 1 year of relevant experience in process improvement/transformation/automation/data driven space is required
  • Knowledge of Digital tools i.e. Alteryx, Tableau, Python is preferred
  • Self-Starter and passionate to learn new products and digital trends in financial services
  • Good project management, problem solving and analytical skills
  • Excellent time management skills; able to manage multiple assignments under tight deadlines independently and demonstrate calmness under intense pressure
  • Good interpersonal skills, exceptional relationship building and influencing skills
  • Excellent presentation skills; ability to assimilate broad-ranging information quickly and to distil it into key points, while communicating clearly
  • True innovator from within; Creative and able to think outside the box
  • Adept at using all Microsoft Office products. SharePoint experience (building and maintain SharePoint sites) is a plus
  • Strong command in English (oral, written and presentation).
  • Experience in operations, consulting or project management within Financial Services or similar domain preferred
  • Polytechnic Diploma or equivalent
  • We're a global company whose primary business language is English and so fluency in verbal and written English is required
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Medical authorities agree that being vaccinated is the best way to protect yourself, loved ones, colleagues and communities from COVID-19. To protect the health and safety of our employees, and for workforce planning purposes in line with the Ministry of Manpower's guidance, only vaccinated employees are able to enter our offices. In light of this, in order for the successful candidate to be able to enter the office, they must be either fully vaccinated against COVID-19 (as defined by the Singapore Ministry of Health at the time of commencing employment) or be certified by a medical practitioner as being medically ineligible to be fully vaccinated.

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Job Detail

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    Full Time
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  • Job Location
    Singapore, Singapore
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