Job Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

Singapore. A multicultural island-state, exotic and modern. A hub of finance and business. We've been here since 1964. It's a great city to learn and grow, both professionally and personally. Singapore is a critical regional hub for us. Our Singapore Corporate Center in Changi opened in 2013, playing an important role as one of the firm's critical Technology & Operations hubs around the globe. And we're still investing. We get to work with many regional colleagues in countries such as Malaysia, Thailand and Indonesia. From Singapore, we offer various services ranging from investment banking to asset management. As a Center of Excellence, it's also the hub for our regional technology, operations, compliance, cyber security, and other services.

The APAC Prime Cash & Swaps Middle Office team provides operational support for both Equities and Fixed Income swap activity, working with the business, technology and external clients to provide a positive experience. The successful candidate will join an external client facing team who are primarily responsible for providing superior client service and to ensure all operational controls are followed. The successful candidate will be required to partner with our clients, as well as with our internal teams; Front Office, Product Development, Product Control, Client Service, Sales, Corporate Actions, and Technology. There will be continual opportunities to be involved with a variety of initiatives across the organization and to contribute towards a rapidly evolving environment

• Manage Middle Office teams responsible for end to end support on Synthetics & Cash Prime
• First point of contact for escalations from external clients on all operational issues including: valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting
• First point of contact for Senior Front Office Trading and Sales executives on Swap trade bookings / issue resolution
• Define and execute agenda for external clients, including best practice reviews, KPIs, surveys, and STP rates
• Attend quarterly review meetings with external clients
• Coordinate with global partners in middle office and client service to help drive process improvements, system changes and improve/maintain our client relationships
• Communication of open issues to our clients and internal partners in a clear and concise manner, ensuring a full understanding of the issue
• Manage client queries, ensuring they are investigated and resolved in a timely fashion
• Manage trade life cycle: allocations, settlements, corporate actions, affirmations & regulatory reporting
• Identify opportunities for process improvement and work with the relevant partners to deliver to the business
• Apply MIS and trend analysis to identify the root cause and partner with internal teams to resolve the issue
• Work closely with external clients, settlement teams and third party institutions to settle client trades
• Liaise with clients and internal teams to ensure timely and accurate trade capture

Qualifications

• Minimum 8 years of experience in financial industry with relevant experience in Equities / Synthetic Prime Middle Office or Trade Support
• Minimum of 5 years of experience as a people manager with a proven track record of managing and developing team members
• Strong knowledge of Synthetic Prime, Equities, Bonds, and Swap products; and their relevant process flows is a necessity
• Excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support teams
• Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary
• Strong leadership skills with the ability to take ownership and responsibility
• Skillset to properly escalate issues to management, controls team and front office sales and trading teams.
• Positive "Can Do" attitude
• Self-motivated and proactive with the proven ability to work accurately and under pressure to meet deadlines
• Ability to drive and manage global initiatives and projects driven by the business, industry or operations
• Strong communication skills required for quarterly review meetings with clients
• Strong analytical and problem solving skills, including the ability to understand the external client's perspective when applying solutions
• Strong organizational and prioritization skills with ability to work independently and multi-task in a fast paced environment
• Creative problem solving with a focus on improving / maintaining client relationships
• Exceptional attention to detail
• Good understanding of derivatives regulatory knowledge is an advantage
• Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solutions
• Bachelor's Degree in Finance, Economics or other related disciplines

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Medical authorities agree that being vaccinated is the best way to protect yourself, loved ones, colleagues and communities from COVID-19. To protect the health and safety of our employees, and for workforce planning purposes in line with the Ministry of Manpower's guidance, only vaccinated employees are able to enter our offices. In light of this, in order for the successful candidate to be able to enter the office, they must be either fully vaccinated against COVID-19 (as defined by the Singapore Ministry of Health at the time of commencing employment) or be certified by a medical practitioner as being medically ineligible to be fully vaccinated.