Job Description

What Will You Do

• Responsible for planning/implementing/leading enterprise collaboration based voice projects.
• Responsible for leadership and training to lower level engineers and technicians.
• Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes the installation, maintenance, and management of all voice equipment such as PBX, voicemail, video conference system, network management and diagnostic tools, etc.
• Responsible for performing system generation, tuning, configuration, upgrades, performance management, disaster recovery, and usage reporting as required. .
• Responsible for performing system generation, tuning, configuration, upgrades, performance management, disaster recovery, and usage reporting as required.
• Analyses existing customer network/voice infrastructure and leads team in identifying potential enhancements to sustain and improve optimization and performance.
• Provides clear oral and written communication.
• Maintains high quality customer service to customers.

What Do We Want

• Diploma/Degree in Computer Science Engineering/Telecommunications or related Technology curriculum preferred
• Minimum 3 - 5 years\' experience in supporting enterprise level Telecoms/PABX systems
• Experience in 24x7 environment with on-call responsibilities
• Experience working in a high-pressure environment
• Experience supporting, maintaining and troubleshooting Cisco enterprise-level PABX Environments.
• Understanding of Disaster Recovery and High Availability
• Experience in highly virtual environments
• Strong personnel management, analytical, problem solving, organizational, and planning skills.
• Formal training in CISCO PABX systems implementation administration & management
• CISCO Collaboration Certification will be preferred
• Candidates with system networking experience shall be an advantage.

Company information

Registration No.

14C7241

EA No.

14C0232

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