Citi Commercial Bank (CCB) provides wholesale banking solutions to SME and MME companies that value Citi\'s distinctive global capabilities and network. To do so, CCB leverages the full suite of Citi\'s institutional (ICG) product capabilities: Cash Management, Lending, Trade Financing & Services, FX, Advisory and Capital Markets.
Underscoring our commitment to Client Centricity, the Client Experience Transformation & Digital Onboarding Office leads execution of CCB\'s Client Delivery Roadmap across our 11 Asia-Pacific markets. The CEM Lead works closely with the APAC CEM Head and the CCB Global Client Delivery & Transformation Office in devising, managing, and executing large regional projects in order to deliver meaningful change across all touchpoints in the client journey - including but not limited to onboarding (Account Opening & CitiDirect BE setup), implementation, servicing, KYC renewals and beyond.
In doing so the individual will be expected to work at a high level of independence and execute across functions, geographies, and hierarchies in delivering on CCB\'s Experience Transformation & Digital Onboarding Roadmap.
The small size and dynamic caliber of the team drives focus on high-priority, high-impact issues. The team works with the CCB Global Client Delivery & Transformation Office as the CCB Asia Project Management Office (PMO) to roll out initiatives in CCB Asia which will add value to the Asia franchise by effectively supporting business growth.
The CEM Lead will:
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