Job Description

Background

Charles Taylor is a global provider of professional services and technology solutions dedicated to enabling the global insurance market to do its business fundamentally better. Dating back to 1884, Charles Taylor now is currently in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa.
Charles Taylor believes that it holds a distinctive position in its markets in that it is able to provide professional services and technology solutions in order to support every stage of the insurance lifecycle and every aspect of the insurance operating model. Charles Taylor serves a diversified blue-chip international customer base that includes national and international insurance companies, mutuals, captives, MGAs, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds.
Charles Taylor has three distinct business areas - Claims Services, InsureTech and Insurance Management.
Charles Taylor was recently acquired by an investment company managed and controlled by Lovell Minnick Partners LLC. Lovell Minnick is a US Private Equity firm that invests in the global financial services industry, including related technology and business services companies, with a focus on helping to build long term value for clients, employees and shareholders. The acquisition will support the continuation of Charles Taylor's successful growth strategy, with a focus on expanding client relationships, broadening specialist capabilities and the range of services and technology solutions, deepening geographic coverage, and reinvesting in quality of service and technology.
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The Role
To augment the existing team of two adjusters of CTA - Aviation liability department, based at PIL Building, Singapore with the development and handling of all aspects of Baggage claims in the Asia Pacific region.

Nature and Scope:

CTA - Aviation Liability works within Charles Taylor Adjusting dealing with baggage claims, as well as claims relating to aircraft, vehicle and general third party property damage and cargo.

Key Responsibilities
1. To develop negotiation skills in the handling of Baggage claims.
2. To create case files and maintain records of fees, budgets and time recorded on files and to be responsible for own time recording for fee purposes.
3. To assist in the efficient filing and photocopying and filing of correspondence, documents when required, and maintaining data records and issuance of regular quarterly Bordereaux/Invoicing.
4. To churn out monthly reports and case statistics to the Airlines
5. To support and assist the existing adjusters in the handling of the department's case work on behalf of Underwriters and their Clients.
a. Drafting correspondences to Claimants
b. Assessing claims and provide recommendations to the Airlines
6. Meeting with Claimants, clients and their service providers.
7. Risk analysis of baggage handling procedures
8. Any other administrative duties required.

Dimensions:
The department currently has two professional staff supported by two Admin staff.

Required Skills

Work Proficiency: Highly organized with good time management skills significant experience of administration in a busy office environment and good secretarial skills. Able to work in a team environment and also independently.

Oral Communication: Articulate and well spoken. Able to deal confidently with internal and external clients together with members of the public in person and on the telephone.

Written Communication: