Job Description

138 Market St #10-01 & 03-02 (Lloyd's), SINGAPORE, SG, 048946 CLAIMS AND ASSISTANCE 6461 Band B

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Claims Analyst - Subrogation & Recoveries

Singapore


In this hybrid role, you will focus on managing all claims subrogation opportunities (60%) followed by supporting the facultative reinsurance process (40%) across all lines of business. This will include working closely with the Asia claims team, Ceded Re, Credit Control teams and externally with lawyers, recovery agents, reinsurers, brokers, etc, all whilst ensuring the best-in-class service to our clients. This role will report into the Claims Operations Lead, Singapore.

This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime.

What you'll be DOING

What will your essential responsibilities include?

Identify potential claims subrogation opportunities in-conjunction with claims account managers across all lines of business. Investigate and gather evidence to support subrogation claims. Appoint and manage lawyers and recovery agents. Negotiate with third parties, including other insurers and legal representatives. Monitor and follow-up closely on subrogation progress. Maintain records and report on subrogation activities and outcomes. Close collaboration with Asia Claims Team. Sharing best practice within AXA XL and AXA GI (One AXA Collaboration) Tracking of recovery funds to gauge the profitability. Supporting Ceded Re with providing updates and documents on all new claims for their onward submission to Reinsurers/Brokers across all lines of business. Retrieving and providing supporting claims documents for existing claims. Review data furnished by internal Credit Control and Ceded Re and/or external Reinsurers/Brokers. Maintain and diarize tasks to ensure that claims are kept updated so that they can be dealt with efficiently, timely and in accordance with corporate objectives and targets. Ensure claims are handled in line with Global Claims Handling Guidelines. Participate in and contribute to internal claims projects focused on improving team efficiency, productivity and alignment with organizational objectives including but not limited to contributing to the company's profitability. Regularly driving greater engagement with brokers/ clients to gather insights aimed at improving our superior claims service including but not limited to Brokers Academy, Claims Academy, and market presentations for the Asia region.


You will report to the Claims Operations Lead, Singapore.

What you will BRING

We're looking for someone who has these abilities and skills:

Qualification: Bachelor's degree and/or relevant insurance qualifications preferred. Equipped with claims subrogation experience will be desirable. Sound knowledge of key product line(s) and regulatory environment. Up to date appreciation of the technical requirements of the role Proven ability in identifying and analysing problems, creating good solutions, deploying sound decision making skills. Proven track record of knowing what it takes to provide a consistently first class customer service internally and/or externally. Ability to build effective working relationships internally and externally. Effective report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences. Effective communication skills, a confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the Company. Effective attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs. Able to organise self (and others if applicable) including effective scheduling, prioritisation and time management skills, completing tasks to tight deadlines. Demonstrates a 'can do' attitude. Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team. Advanced knowledge of Microsoft Office programs; specifically, Excel (including ability to manage if not write macros), Outlook, Word, PowerPoint.


Desirable Knowledge and Skills

Experience in a Financial Services environment. Demonstrable evidence of interpreting and manipulating data clearly and accurately with the ability to articulate key points. Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities. The role would suit a highly driven self-starters, with a desire to challenge and deliver.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another -- and our business -- to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter


Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Valuing nature:

How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

Addressing climate change:

The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

Integrating ESG:

All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action

: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.


For more information, please see axaxl.com/sustainability.