Job Description

QUALIFICATIONS1. Bachelor's Degree in Business Studies, Business Administration or any related business course2. At least 1 year relevant work experience in Claims and Arbitration or similar field preferred.3. Experience in E-Commerce or Logistics is a plus.K*NOWLEDGE, SKILLS, & ABILITIES*1. Excellent written and verbal communication skills.2. Good interpersonal skills and sense of customer service.3. Ability to handle multiple projects simultaneously and work under pressure.4. Strong organization and project management skills.5. Proficient in Microsoft Office and relevant software.DUTIES AND RESPONSIBILITIES1. Facilitate communication between disputants to guide parties toward mutual agreement2. Clarify issues, concerns, needs, and interests of all parties involved3. Conduct initial meetings with disputants to outline claims process4. Interview claimants, branch staffs, regional QC or witnesses to obtain information about disputed issues5. Responsible for handling complaints about abnormal shipments within the company, including lost, damaged, delayed and other express shipments6. Responsible for complaints and grievances between outlets7. Responsible for the summary and analysis of the Arbitration Department's statements8. Communicate with the Regions to identify the responsible unit of the filed cases9. Responsible for handling customer complaints (loss, damage, delay)10. Settle procedural matters such as fees, or determine details such as witness numbers or time requirements11. Process daily report of claims cases filed12. Defending the cases submitted for approval of the claims and penalty.13. Perform other similar and related duties as required or directedJob Type: Full-timeSalary: From Php13,000.00 per monthSchedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Ability to commute/relocate:

• Cabanatuan, Nueva Ecija: Reliably commute or planning to relocate before starting work (Required)

Expected Start Date: 06/06/2022