Job Description

We are seeking a talented individual to join our Claims Operations team at Marsh Singapore. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.


This role offers an exceptional opportunity to collaborate and work alongside a highly motivated, well-established, and professional team at Marsh Singapore. We will set you up for success -- proper on-the-job training will be provided with a clear career path for you to advance in your career, and you will gain exposure working with different clients on claims work.

We will count on you to:

Review and understand incoming documentation and new claims notifications, informing relevant parties of potential problems or contentious claims, and seeking guidance when necessary. Identify affected policies or coverage parts for medium value claims from middle-market to large clients, validating and clarifying details to ensure proper protocol is followed. Determine coverage for medium complexity claims by leveraging knowledge of policies and communicating with Underwriters and Insurers to manage claims effectively. Address escalated issues related to claims processing, providing resolutions or deferring to Claims Advocates for technical expertise. Liaise with clients on specific claim-related issues, resolving moderate complexity concerns and maintaining effective communication with all stakeholders.

What you need to have:

Proven experience in claims processing or a related field. Strong understanding of insurance policies and claims management processes. Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and colleagues. Ability to analyse and resolve issues related to claims with a focus on detail and accuracy.

What makes you stand out:

Experience working with middle-market to large clients in a claims environment. Familiarity with claims reporting and tracking systems. Strong problem-solving skills and the ability to work collaboratively in a team setting. Knowledge of industry standards and best practices in claims management.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.


Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.



Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.



Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.