Job Description

Company: Marsh

Description:

Marsh is seeking candidates for the following position based in the Singapore office:
Claims Manager

What can you expect?

• This will be an exceptional opportunity to collaborate and work with a leading global insurance broking firm who is looking to hire a Manager proficient in Marine insurance claims handling.
• It will be a great opportunity for the candidate to lead a team in a vibrant and dynamic environment to handle complex claims with excellent career progression opportunities.
• We will set you up for success - proper on-the-job training will be provided with clear career path for you to advance in your career, and you will gain exposure working with different clients in the Property & Casualty claims space.
• You will also get access to colleague resource groups across the globe that provides mentorship and development opportunities to help you build a sense of connection and community throughout your career.

We will count on you to:

• Reviews and understands incoming documentation and new claims notifications, informs all relevant parties of any potential problems or contentious claims, and seeks guidance or advice where necessary or refers to Claims Advocates to ensure the proper processing of claims.
• Identifies which policies or parts of the coverage that may be effected by incoming medium value claims from middle-market to large and/or medium complexity clients, seeks validation where necessary, and advice where uncertain or clarification required to ensure the proper protocol is followed.
• Determines coverage for incoming claims of medium complexity, of medium size, and/or for medium sized-clients through use of their knowledge of the policies as well as communicating with Underwriters Insurers to help their clients manage their incoming claims and ensure that claim management processes adheres to established standards.
• Reviews escalated issues pertaining to claims processing and claims complications, provides resolution or defers to Claims Advocates for their technical expertise in order to ensure proper application of pertinent claims policy, actions and calculations of claims rates, and determines next steps.
• Liaises with clients for specific claim-related issues or client service concerns to resolve issues of moderate complexity.
• Communicates with clients, colleagues, third parties or insurers on an ad hoc basis to receive status updates, information requests, instructions or query resolution; may also provide advice to clients on common claims topics.
• Generates and supplements claims reports to ensure accurate records are produced and distributed.
• Facilitates collection from insurers on medium-sized claims and tracks the different parts of claims being paid for various claims settlements in order to keep orderly record of ongoing work.

What you need to have:

• Diploma/Degree with 5 to 6 years of experience in the insurance claims industry, and will be better suited to individuals dealing with Insurance Claims matters on a day to day basis including Property and Casualty, FG, Crime, Wic, marine and other classes.
• Must be able to craft and implement effective claims strategy, working closely with the Claims Advocacy team observing the escalation protocols.
• Strong data management skills and the ability to work with a bespoke claims system is preferred.
• Attained minimum Certificate in General Insurance (CGI) or equivalent like ACII, AAII, AICLA with good connections in the insurance industry like Insurance Claims Managers, Loss Adjusters, Lawyers, Specialist Consultants.

What makes you stand out?

• Highly motivated, team player with good interpersonal skills
• Strong communication and written skills in English
• Ability to navigate swiftly in a fast paced environment

Marsh is the world\xe2\x80\x99s leading insurance broker and risk advisor. With around 45,000 colleagues operating in 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world\xe2\x80\x99s leading professional services firm in the areas of risk, strategy and people. With annual revenue nearly $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com, follow us on LinkedIn and Twitter or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

Marsh McLennan