Claims & Operations Manager (personal Insurance) Rb

Farrer Park, Singapore, Singapore

https://sg.mncjobz.com/company/nala-employment

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Job Description

Industry
Healthcare/Medical
Specialization
Nurse/Medical Support
Position Level
Manager
Working Hours
Mon to Fri 9am to 6pm
Responsibilities

Manage end-to-end claims process, including submission, follow-up, and closure with insurers. * Liaise with hospitals, clinics, and policyholders to ensure accurate and timely claim documentation. * Monitor claim progress, maintain records, and provide status updates to stakeholders. * Review estimated claim calculations and ensure compliance with insurers' requirements. * Oversee daily operations such as patient admission, discharge, and consultation scheduling. * Supervise quality of follow-up and feedback calls to ensure excellent customer service. * Ensure accurate data entry, filing, and system updates for patient and claim records. * Support process improvements in claims, operations, and system efficiency. * Assist with company meetings, reports, and other administrative duties as required.

Requirements

Strong communication and relationship management skills. * Detail-oriented with good problem-solving ability. * Adaptable, organized, and able to work under pressure. * Team player with a customer-focused mindset. * Prior experience in claims, healthcare, or insurance operations.