Job Description

Key Responsibilities:

Oversee Daily Operations

Manage and supervise cleaning teams across multiple sites to ensure service delivery meets contractual obligations and company standards.

Staff Management

Schedule staff shifts, manage attendance, resolve conflicts, and ensure sufficient manpower deployment. Assist in hiring, training, and onboarding new cleaners.

Quality Control

Conduct regular site inspections and audits to maintain cleaning standards. Address any service gaps or quality issues promptly.

Client Relations

Serve as the main point of contact for clients regarding operational matters. Handle feedback, resolve issues, and ensure client satisfaction.

Inventory & Equipment

Manage inventory of cleaning supplies, tools, and machinery. Ensure equipment is well-maintained and operational.

Compliance & Safety

Ensure all operations comply with workplace safety, environmental, and health regulations. Conduct regular risk assessments and enforce safety protocols.

Reporting

Prepare operational reports, manpower deployment summaries, and incident logs. Provide insights and recommendations to improve service efficiency.

Requirements:

Experience

Minimum 3 years of experience in cleaning operations or facility management. Prior team management experience is a must.

Education

Diploma in Facilities Management, Hospitality, Business Administration, or relevant field. Relevant work experience can be considered in place of formal education.

Skills & Attributes

Strong leadership and interpersonal skills


Excellent organizational and time management abilities


Ability to multitask and work under pressure


Proficient in MS Office / scheduling tools


Good communication in English (additional languages a bonus)


Knowledge of cleaning machines, chemicals, and best practices

Others

Willing to travel between sites


Able to work on weekends or public holidays if needed


Possess own transport is an advantage