Job Description

Job Responsibilities: * Client management, attend to inbound inquiries, maintain relationship with existing clients (mainly key accounts) and ensuring that their needs are catered to. * Focus on Job Responsibilities: Client management, attend to inbound inquiries, maintain relationship with existing clients (mainly key accounts) and ensuring that their needs are catered to. Focus on customer success and be the point of contact for key partners. Eager to resolve clients' issues and lead continuous engagements with existing customers. Develop processes and account management tools to stay in close communication with partners and incorporate feedback into process improvements. Ensure all orders by key accounts are fulfilled safely and timely as per agreed SLA standards. Generate reports for key accounts to summarise performance, payments, and other ad hoc matters when necessary. Identify opportunities and upsell our services to current merchants to grow revenue contributions. Be resourceful and take initiatives to achieve client satisfaction at all times. Job Requirements: At least 1 year of experience in account or client servicing. Possess good business acumen and common sense persistent, sociable, diligent, detail oriented and customer-focused. Confident, possess excellent communication and interpersonal skills to independently speak and maintain good relationships with merchants. A keen eye for detail and desire to probe further into data. Ability to adapt and thrive in a quickly evolving and dynamic work environment. Analytical thinking and data-driven decision-making process. Good personality and working attitude a good team player and can work well with people. Excellent proficiency in Microsoft Office suite, SQL a plus. Other Information: Well Established Hong Kong MNC! Working Location: Tampines! Basic Salary Up to $3,800! 5 Days Work Week! Islandwide Transport Provided! Free Team Enrichment Class (Eg. Yoga)! Birthday Treat from Company! Outpatient Insurance Coverage! Able to start work immediately an added advantage! In order to speed up the shortlisting process, qualified or interested candidates are strongly encouraged to submit your updated resume in MS format to . Our dedicated and approachable Career Talent consultants will get back to you soon for a confidential discussion. Please include the following information in your resume: Education Background Work Experience in point forms Reason (s) for Leaving Current and Expected Salary Date of Availability / Notice Period ..We regret to inform that only shortlisted candidates would be notified... Heng Kien How (Henry) Registration No.: R1982999 CT Solutions (Pte. Ltd.) EA License No: 20C0257