Job Description

JOB DESCRIPTION

Job title: Client Account Manager, IWM (AEJ)
Corporate Title: Executive Director
Department: Global Markets
Location: Singapore

Company overview
Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com .

Aon\'s Benefit Index \xc2\xae , Nomura\'s benefits rank #1 amongst our competitors

Role description:

To work as a part of the Global Client Account Management team to drive the client experience agenda across the client businesses and to implement a consistent approach to independent monitoring, oversight and challenge of client activity to strengthen our client governance proposition.
The specific responsibilities includes but are not limited to the following;

• Client Experience

• Ensure that clients under your remit receive a consistent level of client service that is aligned with the client opportunity and the client\'s expectation
• Take an active role, where applicable, with clients across the client lifecycle to ensure that we optimise the client experience and build strong relationships with clients.

• Client Governance

• Working as a part of the Global Account Management team, establish and implement a comprehensive Client Governance process to build an enhanced view of our client relationships with regards to activity, risk and suitability
• Work closely with Front Office Risk and other risk functions to build and deliver the data required to support the client governance objectives
• Provide independent oversight and monitoring of client activity across a range of pre agreed criteria
• Ensure that client issues are escalated in a timely manner to the relevant stakeholders to maximise the opportunities to mitigate client risks
• Identify control weaknesses and areas where client governance can be enhanced

• Client Prioritisation & Tiering

• Working with client facing businesses to ensure that clients are prioritised and tiered based on opportunity and relationship
• Utilise external benchmarking information to better understand the achievable client wallet and work with the client facing businesses and client strategy to help formulate action plans to penetrate these wallets
• Ensure that client on boarding activities are properly prioritised and that pipelines are aligned with client on boarding capacity
• Review and make recommendations based on data to ensure that clients on the Nomura platform are satisfying our minimum servicing requirements from a revenue and governance perspectiv

Key Stakeholders

• Global Head of Global Client Account Management
• IWM
• Senior Relationship Management
• GM Strategy
• Regional and Global Product Sales
• Regional Sales CAOs and where appropriate, regional product COOs
• Front Office Risk and Supervision
• Corporate Risk Functions
• The Client Services Group and other client facing utilities

Skills, experience, qualifications and knowledge required:

• Minimum a Bachelor Degree from an accredited university
• Minimum 7 years\' experience in an Investment Bank
• Experience working on a Private Wealth Management platform
• Project Management or Relationship Management or COO experience
• A working knowledge of financial and non-financial risks that need to be managed and monitored by the Bank

Diversity Statement
Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

Nomura is an Equal Opportunity Employer

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