Job Description

Location \xe2\x80\x93 Singapore OfficeJob type \xe2\x80\x93 Full-TimeHours of work \xe2\x80\x93 Monday to Friday 8.30am \xe2\x80\x93 5.30pm (40 hours per week)Contract type \xe2\x80\x93 PermanentHybrid working \xe2\x80\x93 Two days office, three days remote (upon successful completion of probation)About K2K2 Corporate Mobility is an independent global mobility expert, providing comprehensive services to corporate clients relocating their employees. We manage and broker services through our global partner network and strive to be a true business partner \xe2\x80\x93 an extension of our clients\xe2\x80\x99 HR function. We provide one accountable point of contact for HR teams and assignees throughout international relocations.Headquartered in Guildford, UK, K2 serves every location worldwide via our regional hubs located in North America, Europe, Scandinavia, Middle East, Africa, Asia and Australia. Managing a global network of over 1,000 specialist approved partners worldwide, K2 specialises in delivering an extraordinarily high standard of service on every assignment. Our skilled teams deliver international mobility support to blue chip clients across all continents, supporting HR teams in over 15 industries- from financial services to global retailers.We\xe2\x80\x99re independent, ambitious, entrepreneurial, diligent go-getters and we believe in delivering only the best for our customers. What sets us apart is our people. We employ the best and allow them to be the best they can be.More information can be found at: .Reporting to:Managing Director - APACThe Role:In summary the Client Account Manager is primarily responsible for maintaining, protecting and maximising the revenue that is generated from our accounts by developing close working relationships. The Account Manager will ensure excellent service delivery against agreed targets, proactive problem solving and establishing K2 Corporate Mobility as the client\xe2\x80\x99s service partner of choice.Main Duties and Responsibilities:

• Relationship Management; establishing, owning and developing a robust relationship with the primary account contact/s
• Establishing relationships with key stakeholders within the account, this entails developing an account hierarchy throughout all levels in each country of operation
• Co-ordinating regular touch points with the primary account contact to maintain the relationship, primarily face to face where possible. All account interactions to be logged into the CRM system
• Preparing and delivering monthly / quarterly / annual review presentations to the client
• Produce reports to include but not limited to:

• Account specific patterns and trends; to include levels of initiations, assignment types, KPIS & SLAs
• Breakdown of spend through the quarter/ period, highlighting cost savings achieved
• Policy exceptions
• Issue resolution
• Presenting K2 and industry updates and trends and demonstrating how these align/benefit with the customers strategic goals
• Ensure service delivery meets and exceeds specific client contractual terms
• Host biweekly update calls with client service members globally, using internal systems to track and monitor caseloads and check for high-care cases
• Maintain profitability. Commercial awareness is an essential skill, the level of margin that is placed on any costs associated with cases will be the responsibility of the Account Manager
• The performance of the account as a whole will form part of the Account Manager\xe2\x80\x99s appraisal. Account Management should recognise the following principles of K2\xe2\x80\x99s business:

• Growth, via upselling of services, geographies, services or volume
• Ensuring contract renewals take place
• Account Managers should ensure profitability by maintaining margins above base overheads and in line with company goals and agreed account policies and pricing
• Ability to make sensible, commercial (non-profitable) decisions as and when required to ensure exceptional quality
• Ensuring cash flow is maintained via timely client payments. Completing correct set up of accounts on the K2 operational and CRM systems to enable invoice generation and settlement within agreed payment terms.
• Cost saving initiatives should be raised at meetings, along with methods to increase profitability
• Proactively identifying and providing service enhancement recommendations.
• Working closely with the K2 Business Development team to support on any new business opportunities, including attending RFP presentations and follow up meetings
• Understanding the core importance of relationships in K2\xe2\x80\x99s model and maintaining these through continual client engagement. Focus on forging a long-standing relationship as a trusted advisor
• Proactively communicating developments and providing feedback with stakeholders in K2\xe2\x80\x99s global offices. This ensures a united, uniform and consistent service globally
• Understanding and adopting K2\xe2\x80\x99s marketing strategy. Supporting the marketing team with client case studies and client references. Identifying insight and roundtable content, based on client feedback. Thought leadership; Facilitating roundtable / webinar sessions as needed

• Undertake any other responsibilities as may be allocated to the post

Experience: Skills /Abilities & KnowledgeTwo years of Relocation Account Management or in-house Global Mobility experience would be advantageous.

• Excellent written and verbal communication skills
• Ability to build and maintain relationships at all levels
• Ability to understand and listen to key stakeholders, managers and colleagues; possess a consultative and pro-active approach
• Ability to adapt communication style to all levels of stakeholders
• Consultative and pro-active approach. Actively welcomes feedback and able to act upon it
• Ability to work in a confident and professional manner in all client interactions.
• Effective influencing, negotiating and presentation skills
• Effective time management and organisational skills, with the ability to meet deadlines
• Able to be flexible in a changing working environment
• Able to work under pressure
• Ability to demonstrate and maintain strong attention to detail
• Ability to check, monitor and maintain accurate records
• Delivers against stretching and changing targets and takes responsibility for enhancing one\xe2\x80\x99s own performance
• Ability to learn a wide range of systems and databases
• Advanced skills in Microsoft Office (Excel, Power Point, Word, Visio and Outlook)
• Ability to produce reports
• To be a team player and demonstrate and possess a flexible and enthusiastic attitude to contribute to the wider people team
• Additional language skills would be advantageous
• Able to travel overseas for business meetings on occasion

Desirable:

• Undergraduate qualification in a relevant discipline.
• GMS / GMS-T qualification.

Accountability

• For Office & Personal H&S
• Complying to GDPR & ISO

• Complying to relevant legislation

Other InformationEqual Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.Health and Safety: K2 is committed to a healthy and safe working environment and expects all its employees to implement and promote its policy in all aspects of their work.Please contact the recruitment lead HR team at if you need reasonable adjustments to participate in the recruitment process.All candidates require proof that they have the right to work in the relevant office\xe2\x80\x99s location. Satisfactory pre-employment checks and references will be required.We look forward to hearing from you.

K2 Corporate Mobility